CQC report explained · a nursing home
What the CQC found at Petworth Cottage Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2019
Petworth Cottage Nursing Home was rated Good; inspectors found kind, safe care, with some consent records and fire safety work still being developed.
This was an unannounced, planned inspection on 25 March 2019. Inspectors spoke with people living in the home, relatives, staff and other professionals. They reviewed care plans, staff files, medicines records, staffing rosters and management records.
The home was providing nursing and personal care to 27 people. All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, were happy and that staff had time for them.
Inspectors found kind and respectful staff, suitable training, safe medicines systems, personalised care and good support at the end of life. Fresh meals, activities and links with health professionals also supported people's needs.
Some work was still underway. Consent and best-interest decisions were not always fully recorded, some policies needed updating, some fire doors were being upgraded and there were two nurse vacancies covered by regular agency staff. The service remained Good, and inspectors identified no concerns requiring formal action.
Kind and respectful care
People described staff positively. Inspectors saw staff treating people as individuals and responding quickly when they were distressed or uncomfortable.
“Staff were seen to treat people with kindness and compassion throughout the inspection as they provided their care.” from the report
End-of-life care
Staff had relevant training and worked closely with hospice and nursing teams. Care plans covered people's wishes, symptoms, spiritual needs and cultural needs.
“Staff were very skilled at identifying and meeting people's needs at the end of their life, to ensure they experienced a comfortable, dignified and pain free death.” from the report
Personalised activities and support
People were supported to follow their interests, stay connected with others and be as independent as they wished. Activities included community outings and one-to-one sessions.
“People were supported to follow their personal interests.” from the report
Food and nutrition
The home prepared fresh meals, offered choices and monitored nutrition and hydration risks. It received a gold award after taking part in a local nutrition programme.
“The service had received a gold award in recognition of the improvements they had made as a result of the programme.” from the report
Consent records
needs fixingConsent and best-interest decisions were not always fully documented. The manager was introducing written consent forms and a new consent policy.
“However, these assessments and best interests decisions had not been fully documented as per good practice guidance.” from the report
Fire door work
needs fixingSome fire doors still needed upgrading at the time of the inspection. The report says this work was underway.
“For example, work was underway to upgrade some of the fire doors as required.” from the report
Nurse vacancies
minorThere were two nurse vacancies, one during the day and one at night. Regular agency staff were being used to cover them.
“There were currently two staffing vacancies for nurses, one in the day and one at night.” from the report
Policies being reviewed
minorSeveral processes and policies were still being updated or developed. The manager had identified this and was working on improvements.
“The new registered manager had a clear understanding of both the strengths of the service in terms of end of life care and the areas that required further work.” from the report
- 01Have the consent forms and best-interest recording processes now been fully introduced, and can you explain how decisions are recorded?
- 02Has the work to upgrade the fire doors been completed, and were any further actions identified?
- 03How are the two nurse vacancies being covered now, and how do you maintain continuity for residents?
- 04Have all the policies identified for review been updated, including the consent, safeguarding and complaints policies?
- 05How are you checking that people's end-of-life wishes and advance care plans remain current?
This was a planned, unannounced inspection covering all five CQC questions, with ratings given for Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 25 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Petworth Cottage Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Petworth Cottage Nursing Home →
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- February 2014
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.