CQC report explained · a residential care home
What the CQC found at Petunia Grove - Macclesfield
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found medicines were managed well, the home was clean and maintained, risks were managed and staffing levels were maintained. Staff had safeguarding training and were experienced in supporting people's specialist health needs.
- Effective?
- Good
- Staff had regular training and supervision, including additional training for serious health conditions. People had access to healthcare, their choices were considered under the Mental Capacity Act, and assistive technology supported independence and privacy.
- Caring?
- Good
- Staff had warm, positive relationships with people and understood their communication methods. Care was person-centred, and people's dignity, confidentiality and individual ways of expressing themselves were respected.
- Responsive?
- Good
- People had busy and varied lives, including work and college placements. Staff responded to changing needs, respected people's decisions and kept regularly updated, person-centred care records.
- Well-led?
- Good
- The home had a registered manager, a residential manager and team leaders. Regular audits and meetings were used to monitor quality, and inspectors found that identified actions were completed.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and person-centred care, with all five areas rated Good.
This was an unannounced inspection on 7 March 2018. Inspectors spoke with three people living in the home, one relative and staff. They observed care and checked staffing, training, health and safety records and two of the four care files.
The home was supporting four people with learning disabilities and autism. Inspectors found that people were living independent and active lives. Staff knew people well, respected their choices and supported different ways of communicating.
Medicines, staffing, risk management and the premises were found to be safe. Care plans were detailed and regularly updated. Staff had training for people's specific health needs, including some life-saving training.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection.
Respect for choice
People were supported to make decisions and choose how they lived their lives. Inspectors saw that the least restrictive option was used where possible.
“We saw that people were supported to make their own decisions and their choices were respected and at all times the least restrictive option was taken.” from the report
Knowledgeable staff
Staff understood people's individual communication and health needs. They had relevant training, including extra training for serious health conditions.
“Staff demonstrated that they were knowledgeable about these.” from the report
Positive relationships
Inspectors observed warm and respectful relationships between staff and people living in the home. Staff understood different forms of communication.
“We observed warm, positive relationships with staff providing very individualised support to meet people's needs.” from the report
Quality monitoring
The home carried out regular checks on areas including medicines, care records, staff records and health and safety. Actions identified through these checks were followed through.
“We saw that these checks were carried out regularly and thoroughly and that any action that had been identified was followed through and completed.” from the report
Inspectors raised no specific concerns in this report.
- 01How have staffing levels and the staff team changed since the March 2018 inspection?
- 02What specialist and life-saving training do staff currently have for each person's health needs?
- 03How are people's choices and independence supported now, including decisions about activities and attending work or college?
- 04How are care plans reviewed when a person's needs or communication changes?
- 05How are concerns and complaints recorded and responded to?
This was an unannounced inspection covering all five CQC questions; inspectors looked at care records for two of the four people living in the home. This explanation was written from the published report of 4 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Petunia Grove - Macclesfield
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Petunia Grove - Macclesfield →
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- May 2012
Registered with the Care Quality Commission on 11 May 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.