CQC report explained · a residential care home
What the CQC found at Person Centred Care Homes
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough suitably trained staff, safe medicines systems, good safeguarding knowledge and a clean environment. Staff assessed risks while supporting people to have as much freedom as possible.
- Effective?
- Good
- Care plans reflected people's health, communication, sensory needs and goals. Staff had relevant training, supported healthy eating and helped people access health services.
- Caring?
- Good
- People received kind and compassionate care. Staff respected privacy, dignity and choices, and supported people to communicate and become more independent.
- Responsive?
- Good
- Support was tailored to each person's communication style, sensory needs, interests and preferences. People were supported to take part in regular social and leisure activities.
- Well-led?
- Good
- Inspectors found visible and approachable management, effective quality checks and a positive culture. However, survey results had not been collated and shared with people and relatives.
What inspectors found, December 2023
Person Centred Care Homes is rated Good; inspectors found safe, kind and personalised care, with survey results not yet shared.
This was an unannounced inspection carried out over visits on 9 October, 24 October and 9 November 2023. One inspector spoke with people living at the home, relatives and staff, and reviewed care records, medicines records, staff files and management documents.
The home supports up to six people with learning disabilities and/or autism. All six places were occupied. Inspectors found that people were safe, treated with kindness and supported to make choices, build independence and take part in activities they enjoyed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found a consistently good standard of care and management. The previous inspection, published in July 2017, was also rated Good.
Choice and independence
Staff focused on what people could do and supported them to make choices, develop skills and live meaningful everyday lives.
“The service supported people to have the maximum possible choice, control and independence over their own lives.” from the report
Consistent staff
Staff turnover was low, so people were supported by staff who knew them well and could build trusting relationships.
“Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.” from the report
Kind care
Inspectors observed warm and respectful interactions. Staff understood people's individual communication and sensory needs.
“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report
Activities and communication
People were supported to follow their interests and take part in activities in ways suited to their communication needs.
“People were encouraged to take part in activities they enjoyed such as regularly going to the cinema, disco classes and drives out to the countryside.” from the report
Inspectors raised no specific concerns in this report.
- 01How have you acted on the issue that survey results were not collated and shared with people and relatives?
- 02How will you find out and record my relative's preferred ways of communicating?
- 03How will you support my relative to choose activities and access the local community?
- 04How will you review my relative's medicines and support their independence with them?
- 05How will you involve me and my relative in care planning and risk assessments?
This was an unannounced inspection that assessed all five key questions and looked at both the premises and the care provided; the previous ratings from 2017 were reviewed and remained Good. This explanation was written from the published report of 23 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Person Centred Care Homes
3 rated inspections over 9 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2019
Registered with the Care Quality Commission on 19 December 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Enfield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 11 years' experience on average.
“Over the time he spent with them he got to know our parents very well and became like part of the family, even joining in family celebrations.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.