CQC report explained · a residential care home
What the CQC found at Old Hinckley Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
People in Action - Old Hinckley Road was inspected but not rated; inspectors found good infection control and visiting arrangements.
This was a targeted inspection on 25 January 2022. It was announced 24 hours in advance and focused on infection control, visiting arrangements and any staffing pressures linked to COVID-19.
Inspectors found that the home was following current COVID-19 guidance. This included checks for visitors, safe use of protective equipment, testing, cleaning, social distancing and arrangements for visits.
The home was inspected but not rated. The report says it met good infection prevention and control guidelines, but this inspection did not assess the full range of care provided.
Infection control
Inspectors were assured that the home was following good infection prevention and control guidance.
“We were assured that this service met good infection prevention and control guidelines as a designated care setting.” from the report
Visitor checks
The home used checks for visitors to help reduce the risk of infection spreading.
“This included comprehensive checks for visitors on arrival.” from the report
Clear records and policies
The home's records of vaccination status and test results were described as organised and up to date, with detailed policies in place.
“The registered manager had a methodical and organised approach to recording individuals COVID-19 vaccination status and COVID-19 test results.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current overall CQC rating, as this inspection was not rated?
- 02How does the home currently manage staffing pressures linked to illness or COVID-19?
- 03What infection control measures are now used for visitors and people moving into the home?
- 04How are visits arranged now, and what happens if there is an infection outbreak?
- 05When was the home's full inspection of caring, effective, responsive and well-led care?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not rate the other areas of care. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
People in Action - Old Hinckley Road was rated Good; inspectors found safe, caring and personalised support, but some best-interests decisions were not fully recorded.
The announced inspection took place on 20 June 2018. One inspector reviewed information from the provider and commissioners, observed care, spoke with two relatives and staff, and checked three people's care records and quality checks.
The home supported five people, although it could accommodate up to seven. Inspectors found enough staff, safe medicines arrangements, suitable training and kind, respectful support. People were helped to make choices, stay independent and take part in activities they enjoyed.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The overall rating stayed Good, as it had been at the previous comprehensive inspection in November 2015. The home had no registered manager at the visit, but the service manager was applying for registration.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs safely. Medicines were stored and given safely by trained staff, with checks in place.
“People's medicines continued to be administered safely by trained and competent staff.” from the report
Personalised communication
Staff adapted how they communicated to each person, including by using visual cues, touch, sounds and body language.
“Staff used visual cues, object references (touch) and sound to communicate with people.” from the report
Respect and dignity
Staff supported people's privacy and personal choices. Bedrooms reflected people's interests, and staff respected people's wishes about their routines, beliefs and food.
“Staff understood the right balance between respecting people's privacy and safety.” from the report
Activities and independence
People were supported to follow their own goals and routines, including attending clubs, gardening and taking part in community activities.
“People were able to plan their daily activities according to their individual preferences and goals” from the report
Quality oversight
The home used audits, checks, meetings and feedback to monitor care and identify improvements.
“There continued to be an effective governance system in place.” from the report
Incomplete best-interests records
needs fixingSome records did not clearly show how complex decisions about health or finances had been reached in people's best interests. The service manager said updated paperwork was being introduced and agreed to review these records.
“However, we found that people did not always have records in place to show how some complex decisions had been reached, in the person's 'best interests'.” from the report
No registered manager at the visit
minorThere was no registered manager in post during the inspection. The service manager was managing the home while awaiting registration and expected a decision within six to eight weeks.
“There was not a registered manager in post at the time of our visit.” from the report
- 01Have all the missing mental capacity and best-interests records now been reviewed and completed?
- 02How do you record complex decisions about people's health care and finances?
- 03Has the service manager since been registered with CQC?
- 04How do you make sure staff continue to understand each person's communication methods and risks?
- 05How are people's activities, goals and preferences reviewed when their needs change?
This was an announced inspection covering all five CQC questions; inspectors could not speak verbally with people, so they also observed care, used gestures and body language, spoke with relatives and staff, and reviewed three care records. This explanation was written from the published report of 26 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Old Hinckley Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 7 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Warwickshire
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Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
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