What the CQC found at 136 Manor Court Road

People and relatives said they felt safe. Staff were trained to recognise abuse, report concerns and manage individual risks.

“Everyone we spoke with told us they felt safe being supported at the home.” from the report

Staff treated people with dignity and kindness. People were supported to have privacy, make choices and build independence.

“People told us staff were caring and treated them with dignity and respect.” from the report

Care records described people's communication, preferences, needs and goals. Staff supported people with activities, relationships and community involvement.

“People's care records were written in a way which helped staff to deliver personalised care” from the report

Staff were trained and assessed as competent to give medicines. Audits identified recording errors quickly and action was taken.

“People received their medicines when required.” from the report

The manager knew people's needs and staff said issues were dealt with. The provider and manager carried out checks on the service.

“The registered manager monitored and audited the quality and safety of the service provided through a range of checks.” from the report

The home was clean and tidy, but there was no system at the time of inspection to check how well cleaning and infection prevention were being carried out. The manager later sent information about a new recording and checking process.

“However, there was no system to audit how effectively cleaning tasks were completed, or how effectively infection was being prevented.” from the report

Records did not always clearly show the progress people made towards their personal outcomes. The manager had changed daily records from 1 February 2018 to improve this.

“However, progress made in relation to these outcomes was not always clearly recorded.” from the report

Care records did not include people's preferences for end-of-life care where this was not immediately relevant. The home agreed that future planning was important and would begin this with people's agreement.

“People's care records did not include information about their preferences at the end of their lives.” from the report

Inspectors saw uncovered radiators. The manager said people living there had not been assessed as being at risk, but agreed to review this and act if needed.

“We observed radiators in 136 Manor Court Road did not have covers to protect people from the risk of burning or scalding themselves.” from the report