CQC report explained · a residential care home
What the CQC found at Pennine View
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, May 2023
Pennine View is rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was the first inspection since the home registered. It was unannounced and took place over two days. Inspectors spoke with people living there, relatives and staff. They also observed care and checked care plans, recruitment files, medicines records and management records.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines management, suitable care plans and good support with food, health needs, communication and activities.
The inspection was partly prompted by concerns about medicines, accidents, incidents, staffing, quality of care and safeguarding. Inspectors found no evidence that people were at risk of harm from these concerns. This was a first inspection, so there was no previous rating to compare.
Safe care
Inspectors found that safeguarding, staffing, medicines and infection control were managed effectively.
“People were safeguarded from the risk of abuse.” from the report
Personalised care
Care plans included people's routines, choices, communication styles and support needs.
“Care plans were detailed and person-centred.” from the report
Kind and respectful staff
People and relatives spoke positively about staff's kindness, compassion and respect for privacy and independence.
“People were supported by knowledgeable and compassionate staff, who respected their needs and preferences.” from the report
Activities and relationships
People took part in activities linked to their interests and were supported to maintain important relationships.
“People were engaged in activities and were supported to maintain relationships that were important to them.” from the report
Leadership and improvement
The manager had introduced an open culture, detailed monitoring and systems for learning when things went wrong.
“Quality monitoring systems were robust, detailed and effective, and staff understood their responsibilities well.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the current position on the manager's application to register with the CQC?
- 02How do you review medicines, accidents and incidents now, and how are lessons shared with staff?
- 03How would you assess and support my relative's individual needs, choices and communication?
- 04What activities would be available that match my relative's interests and relationships?
- 05How would you involve our family in planning end of life care and respecting cultural or religious wishes?
This was an unannounced first inspection of the newly registered home and covered all five CQC questions, including care and the premises. This explanation was written from the published report of 27 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Pennine View
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2022
Registered with the Care Quality Commission on 2 September 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.