CQC report explained · a residential care home
What the CQC found at Pennine Resource Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, medicines systems, staffing arrangements, infection control and emergency plans were found to be effective.
- Effective?
- Good
- Staff had suitable training and supervision. People received support with eating, drinking and health needs, and the home followed the Mental Capacity Act and best-interest processes.
- Caring?
- Good
- Staff were observed to be patient, kind and respectful. People were offered choices, supported to be independent and helped to maintain relationships with relatives and friends.
- Responsive?
- Outstanding
- Care records were highly personalised and staff responded very well to complex communication and support needs. People were supported with activities, community events, health appointments and family connections.
- Well-led?
- Good
- The home had an open management culture. Staff could raise concerns and suggest improvements, and audits were used to monitor quality and improve the service.
What inspectors found, December 2017
Rated Good overall, with Outstanding personalised support and activities, and Good ratings in the other four areas.
This was an unannounced inspection on 19 September 2017. Inspectors spoke with relatives, staff and visiting health professionals. They observed care, checked the building and reviewed care records, medicines records, staff files and management information.
The home was found to be safe, clean and well maintained. Staff understood safeguarding, medicines were managed safely, staffing levels were sufficient and people received support with their health, food and drink. Staff were kind, respectful and supported people to make choices.
Inspectors rated the home Outstanding for being responsive. Care plans were highly personal and regularly updated. Staff worked closely with relatives and professionals, used creative communication methods, and supported people to take part in activities and attend health appointments.
The overall rating was Good, the same as at the previous inspection on 30 September 2015. The Outstanding rating for responsive care shows that inspectors found particularly strong support for people's individual needs.
Highly personal care plans
Care records described people's routines, preferences, history and ways of communicating. They were reviewed regularly and updated when people's needs changed.
“Care records were individualised, person-centred and reflected the needs of the people who used the service.” from the report
Strong response to individual needs
Staff used creative and consistent approaches for people with complex needs. They worked with relatives and professionals to achieve positive changes in people's health, confidence and daily lives.
“The service was extremely responsive to the individual needs of the people who used the service.” from the report
Safe care
Inspectors found suitable safeguarding arrangements, risk assessments, staffing levels and medicines systems. The building and equipment were also well maintained.
“People who used the service were protected from abuse and avoidable harm.” from the report
Kind and respectful staff
Staff knew people well and supported their dignity, privacy, choices and independence. People were involved in decisions about their care.
“We found staff were kind and ensured people's needs were met.” from the report
Activities and communication
People had access to individual activity boxes, sensory areas and community activities. Staff recorded what helped each person communicate and enjoy activities.
“Staff enabled people to take part in activities and attend events, and supported them to express their opinions and make choices.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and record my relative's communication needs and preferred ways of receiving support?
- 02What activities and community outings would be available for my relative, and how would you record whether they enjoyed them?
- 03How would you support my relative to attend health appointments or hospital treatment if they find these difficult?
- 04How are relatives involved in reviewing care plans and agreeing a consistent approach to support?
- 05How do you make sure staff understand any dietary needs, medicine preferences and behaviour support plans?
This was an unannounced comprehensive inspection covering all five key questions; the previous inspection on 30 September 2015 had rated the home Good overall. This explanation was written from the published report of 21 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Pennine Resource Centre
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- November 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.