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CQC report explained · a residential care home

What the CQC found at Park Lane

Goodpublished 1 August 2018, 8 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Park Lane.

The story over the years

Every inspection of Park Lane

4 rated inspections over 3 years: the service has improved, from Requires improvement to Good.

  1. April 2022Inspected but not ratedcurrent rating
    Safe: Inspected but not rated
  2. August 2018Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  3. May 2017Requires improvementstayed Requires improvement
    Safe: GoodEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
  4. July 2016Requires improvementstayed Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. July 2015Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  6. March 2025

    Registered with the Care Quality Commission on 18 March 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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How to read CQC ratings and reports

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Care at home

At least 100 live-in carers within about an hour of Dudley

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,210 a week. 87 can care for a couple. 10 years' experience on average.

Ikesinachi O.
1 review
From £945 a week, 6 years caring
Based about 8 minutes from Dudley. Can care for a couple
Simangele K.
2 reviews
From £1,120 a week, 25 years caring
Based about 12 minutes from Dudley. Can care for a couple
Amandeep B.
1 review
From £1,166 a week, 7 years caring
Based about 15 minutes from Dudley. Can care for a couple
Sybel N.
2 reviews
From £1,050 a week, 20 years caring
Based about 19 minutes from Dudley. Can care for a couple
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Brian G., about Chris M.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Katherine J., about Sibonisiwe N.
See live-in carers near DudleyProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.