CQC report explained · a nursing home
What the CQC found at Peaker Park Care Village
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home had safe infection prevention arrangements, including PPE, testing, cleaning, visiting protocols and outbreak management. The home also said it had measures to reduce the risks from COVID-19-related staff pressures.
- Effective?
- Good
- This area was not covered by this targeted inspection.
- Caring?
- Good
- This area was not covered by this targeted inspection.
- Responsive?
- Good
- This area was not covered by this targeted inspection.
- Well-led?
- Good
- This area was not covered by this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection prevention arrangements during the COVID-19 pandemic.
This was an unannounced, targeted inspection on 27 January 2022. It looked at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors were assured that the home used PPE safely, followed visiting and social distancing arrangements, supported testing, and had systems to prevent and manage infection outbreaks. They also found that the home was meeting the COVID-19 vaccination requirement for non-exempt staff and visiting professionals.
The home was inspected but not rated. This means the inspection gave a limited view of infection prevention and control, rather than a full rating of the quality of care.
Visiting arrangements
The home had clear visiting protocols for family, friends and other people involved in residents' lives. Inspectors said these followed the guidance in place at the time.
“The service had clear visiting protocols in place for visitors to the service.” from the report
Safe use of PPE
Staff used personal protective equipment safely and in line with guidance.
“Staff practiced safe use of Personal Protective Equipment (PPE).” from the report
Outbreak management
The home had systems for preventing and managing infection outbreaks. These included zoning, grouping staff and residents, and regular cleaning.
“The service had effective systems in place for managing outbreak of infections.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently manage visits from family and friends, and what happens if there is an infection outbreak?
- 02How do you make sure staff use PPE safely and have access to testing?
- 03What measures are currently in place if COVID-19 or other illness causes staffing pressures?
- 04How do you prevent and manage infection outbreaks in the home?
- 05How do you check that staff and visiting professionals meet the current vaccination requirements or have an exemption?
This was an unannounced targeted inspection of infection prevention and control, including COVID-19-related staffing pressures; it did not provide a full rating of the other areas of care. This explanation was written from the published report of 22 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection on 2 and 3 October 2019. The inspectors spoke with people living at the home, care staff, the manager and a healthcare professional. They reviewed care records, medicine records, staff recruitment files, training information and management records.
People generally said they felt safe and well cared for. Inspectors found enough staff, safe medicine practices, suitable risk assessments and a clean environment. Staff were described as kind, friendly and attentive, and people’s preferences, cultural needs and communication needs were considered.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. Safe and Responsive had improved from Requires Improvement at the previous inspection. Effective, Caring and Well-led remained Good.
Kind and familiar care
Inspectors saw staff treating people with kindness and attention. Staff knew people’s needs, likes and dislikes well.
“Staff were seen to be kind, caring and friendly and it was clear staff knew people and their relatives well.” from the report
Enough staff
Inspectors observed and staff confirmed that staffing levels were adequate. Staff had time to speak with people.
“There were sufficient numbers of staff employed to ensure people's needs were met.” from the report
Safe medicines and risk management
Medicines were given as prescribed, and risks such as choking, poor nutrition and pressure sores were assessed. Staff had guidance on how to manage identified risks.
“Medicines were managed safely, and people received their medicines as prescribed.” from the report
Good healthcare links
The home worked with healthcare professionals and made referrals when needed. Inspectors saw that healthcare needs and oral health needs were assessed.
“Records showed referrals were made to the dentist, GP and community nursing services when required.” from the report
Activities and relationships
People could take part in a range of activities, including group activities and trips outside the home. The home also supported families affected by dementia.
“Regular activities also included bingo, coffee mornings, reminiscent discussions and flower arranging.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative’s risks if their health or care needs change?
- 02What staffing levels are in place on each unit, including at night?
- 03How will you support my relative’s dietary, cultural, communication and healthcare needs?
- 04Which activities would suit my relative’s interests, and how often could they take part?
- 05How are relatives involved in care planning and in reviewing changes to care?
This was an unannounced planned inspection covering the home’s premises, care and all five CQC questions, following the previous Requires Improvement rating. This explanation was written from the published report of 19 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Peaker Park Care Village
4 rated inspections over 4 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- June 2016Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- June 2011
Registered with the Care Quality Commission on 28 June 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.