CQC report explained · a residential care home
What the CQC found at Parvale House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2019
Rated Outstanding; inspectors found exceptionally responsive, person-centred care and strong leadership, with safe, effective and caring support rated Good.
Inspectors visited on 20 and 21 December 2018. They spoke with people, a relative and staff, reviewed care and medicine records, checked recruitment and training records, and toured the home.
People received care tailored to their individual needs, goals and choices. Staff understood Prader-Willi Syndrome well. Inspectors found people were safe, treated with dignity, supported to stay healthy and encouraged to become more independent.
The home was rated Outstanding overall. Responsive care and leadership were rated Outstanding. Safe, effective and caring were rated Good. This means the inspection found a very high standard overall, with some areas meeting the expected standard rather than exceeding it.
Highly personalised care
Care plans reflected people's needs, wishes, interests and goals. People and relatives were closely involved in planning support.
“Care was completely bespoke and tailored to meet the needs of each individual, and people and their relatives were fully involved in the care planning process.” from the report
Support for independence
Staff helped people build confidence and achieve goals such as paid work, voluntary work, travelling independently and taking part in community life.
“People had an exceptional quality of life because they were supported to overcome difficulties related to their condition in order to achieve their goals and ambitions.” from the report
Specialist understanding
Staff understood the specific risks and support needs linked to Prader-Willi Syndrome. Food intake and nutritional needs were carefully managed.
“People received care and treatment that was delivered in line with up to date best-practice guidelines in relation to Prader-Willi Syndrome.” from the report
Strong leadership and culture
Managers were described as visible and approachable. Staff felt supported, valued and confident to suggest improvements.
“There was an extremely positive and open culture that ensured people were at the centre of everything the service did.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and manage my relative's individual risks linked to Prader-Willi Syndrome?
- 02How will you monitor my relative's food intake, weight and nutritional needs?
- 03How will you support my relative to achieve their personal goals, such as work, travel or community activities?
- 04How are people and their families involved in reviewing care plans and risk assessments?
- 05What changes have been made since the inspection in December 2018?
This was a planned, announced inspection covering the overall service and all five questions, including the premises, care, records, staff and management systems. This explanation was written from the published report of 26 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parvale House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- February 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.