CQC report explained · a residential care home
What the CQC found at Parkwood Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Staff understood safeguarding, risk management and medicines procedures, and there were enough staff to provide safe care.
- Effective?
- Good
- Staff received training, supervision and appraisals. People had access to healthcare, their mental capacity was considered, and their food choices and nutritional needs were supported.
- Caring?
- Good
- Staff treated people in a relaxed, warm and friendly way. They respected privacy and dignity and supported people to be as independent as possible.
- Responsive?
- Good
- Care plans covered people's individual needs, preferences and mental health support. People chose activities and were involved in care planning and reviews.
- Well-led?
- Good
- People and staff found the acting manager approachable and supportive. The provider carried out quality checks, although staff supervision had not been regular before August 2017.
What inspectors found, December 2017
Rated Good; inspectors found safe, kind and personalised care, with past gaps in staff supervision identified.
This was an unannounced inspection over 13 and 14 November 2017. Inspectors spoke with people living in the home, staff, health and social care professionals and others. They also checked care records, staff files, medicines records, audits and staff rotas.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable recruitment checks and regular health and safety checks. People received care planned around their needs and were supported to make choices, build daily living skills and take part in activities.
Staff were described as kind, respectful and supportive. The home worked with health and social care professionals and had systems to check the quality of care. Inspectors noted that staff supervision had not been regular before August 2017, but a new schedule had been put in place.
People felt safe
People told inspectors they felt safe, and staff understood how to recognise and report abuse. Risk assessments covered issues such as self-neglect, substance misuse and violence.
“People told us they felt safe living at Parkwood Lodge.” from the report
Personalised care
Care plans included people's histories, preferences, needs and goals. Staff used this information to support mental health, recovery and independence.
“Care plans were developed and maintained about every aspect of people's care and were centred on individual needs and requirements.” from the report
Kind and respectful staff
Inspectors saw staff spending time with people, listening to them and treating them with dignity. People were encouraged to do things for themselves.
“Staff cared for people in a relaxed, warm and friendly manner.” from the report
Activities and independence
People chose activities and developed everyday skills such as cooking, cleaning and managing money. Some people also had volunteer roles.
“People were encouraged to live as independently as possible and to do as much as they could for themselves.” from the report
Quality checks
The provider carried out regular audits and acted on identified repairs and other improvements. The home also worked closely with health and social care professionals.
“The provider completed regular health and safety checks, including maintenance.” from the report
Earlier gaps in staff supervision
needs fixingRecords showed that staff supervision was not regular before August 2017. Inspectors were told that a schedule for regular supervision and catch-up sessions had since been put in place.
“However records indicated that before August 2017 staff supervisions were not undertaken regularly.” from the report
Registered manager was away
minorThe registered manager had been away from the home since July 2017. Management was being provided by staff from another home and supported by a regional director.
“The registered manager had been away from the service since July 2017.” from the report
- 01How often are staff now receiving supervision, and can you show how this has been recorded since the inspection?
- 02Who is currently responsible for managing the home, and what cover is provided when the manager is away?
- 03How will you assess and support my relative's mental health needs, including signs of a relapse or changing risks?
- 04How will my relative be involved in choosing meals, activities and goals for greater independence?
- 05How are medicines checked and recorded, including if my relative wants to manage some medicines themselves?
This was an unannounced inspection of the home, its premises and care, covering all five CQC questions. This explanation was written from the published report of 15 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkwood Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 10 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.