CQC report explained · a nursing home
What the CQC found at Parkwood House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People said they felt safe. Inspectors found sufficient skilled staff, safe medicine arrangements, robust risk management, suitable safeguarding procedures and a clean, maintained environment.
- Effective?
- Outstanding
- Staff were highly trained and understood people's health, emotional and legal needs. Care planning, health monitoring, nutrition support and communication arrangements were described as very detailed and proactive.
- Caring?
- Outstanding
- Staff showed kindness, empathy and compassion. People were treated with dignity, their choices were respected and families and friends were made welcome.
- Responsive?
- Outstanding
- Care was highly personalised and people were supported to take part in activities, community visits and relationships that mattered to them. End of life care and responses to complaints were also rated very positively.
- Well-led?
- Outstanding
- The home had strong leadership, clear values and a strong focus on continual improvement. People, families and staff were regularly asked for their views, and quality checks were extensive.
What inspectors found, November 2018
Parkwood House was rated Outstanding overall; inspectors found exceptionally caring, effective and personalised support, with safety rated Good.
This was an unannounced inspection on 7 and 12 September 2018. Inspectors spoke with people living at the home, visitors, staff, the registered manager and the provider. They also observed care, checked records and medicines, and received feedback from health professionals.
Inspectors found that people were safe, treated with kindness and supported by staff who understood their individual needs. Care plans were detailed, staffing levels were sufficient, medicines were managed safely and risks were actively reviewed.
The home provided a wide range of activities, including music, outings, visits from animals and links with a local school. Inspectors also found strong leadership, detailed end of life care and good systems for listening to people and improving the service.
The overall rating improved from Good at the February 2016 inspection to Outstanding. Safe was rated Good. Effective, Caring, Responsive and Well-led were all rated Outstanding.
Kind and respectful staff
Inspectors observed warm, respectful interactions. Staff supported people's dignity, independence and relationships with family and friends.
“Staff showed caring, kindness, empathy and compassion for the people in their care.” from the report
Activities and community links
People could take part in varied activities and outings, including music, animals, arts and crafts, and intergenerational work with a local school.
“Meaningful activities were a constant theme and included musical events, quizzes, outings, arts and crafts, board games, films and ball games.” from the report
Strong staff skills
Staff received extensive training and showed good knowledge of dementia care, people's legal rights, health conditions and end of life support.
“The service was very effective because people received an in-depth, holistic assessment of their needs and wishes.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and record my relative's individual risks, including falls, pressure damage, nutrition or choking?
- 02How would you make sure my relative receives medicines on time and that any medicine error is identified and learned from?
- 03Which activities and community visits would suit my relative, and how would their preferences influence the programme?
- 04How would you support my relative's communication needs if they could not explain pain, distress or other needs verbally?
- 05What improvements to the toilets and shower rooms are planned, and when are they expected to be completed?
This was an unannounced inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 1 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkwood House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- November 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Plymouth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.