CQC report explained · a residential care home
What the CQC found at Parkview
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough suitably skilled staff, safe medicines systems and effective risk assessments. The home also had systems for infection control, emergency evacuation and learning from incidents.
- Effective?
- Good
- Care plans reflected people's needs, strengths and aspirations. Staff had relevant training and supported people with eating, healthcare, communication and decisions about their care.
- Caring?
- Good
- People received kind and compassionate care. Staff respected privacy, dignity, communication needs and personal choices, and families said they were involved in decisions.
- Responsive?
- Good
- Support was personalised and regularly reviewed. Staff supported social activities, everyday living skills, relationships and communication in ways people could understand.
- Well-led?
- Good
- Management was visible and approachable, with clear roles and audit systems. Inspectors found an open, inclusive culture focused on people's rights, individuality and outcomes.
What inspectors found, March 2023
Rated Good; inspectors found kind, personalised care, safe staffing and strong support for choice and independence.
This was the first inspection since the home was registered. One inspector visited without warning on 23 January 2023 and reviewed care and management records. They observed care, spoke with staff and management, and spoke with family members of five people living there.
The home supports up to six people with learning disabilities and autistic people. Inspectors found that people were safe, treated with kindness and dignity, and supported to make choices and build independence. Staff understood people's communication and support needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service consistently met the standards they checked, although a Good rating is not a guarantee that every experience will be perfect.
Choice and independence
People were supported to have control over their lives, pursue interests and develop everyday skills. The home also supported people to try new experiences safely.
“The service supported people to have as much choice, control and independence as they could.” from the report
Kind and respectful care
Staff were patient, calm and attentive to people's emotions, sensory needs and communication styles. Families described good relationships between people and their support workers.
“People received kind and compassionate care from staff who used appropriate language and communication techniques that people responded to.” from the report
Understanding communication needs
Staff used signs, objects, pictures and tailored visual schedules to help people communicate and understand what would happen during the day.
“Staff used a variety of techniques based on good practice guidance to support people's communication needs, such as signs and using objects and pictures as prompts.” from the report
Safe staffing and medicines
Staffing levels and skills matched people's needs. Staff had medicines training and competency checks, and medicines were stored and recorded through regular checks.
“People were supported by staff who followed systems and processes to administer, record and store medicines safely.” from the report
Learning from incidents
Staff reported and investigated incidents, then shared lessons. Monthly reviews showed a reduction in incidents linked to people's reactions.
“Records from these showed a month on month reduction in these incidents.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative's individual communication and sensory needs?
- 02What training and competency checks will staff have for my relative's medicines and health conditions?
- 03How will you support my relative to build independence and take part in activities outside the home?
- 04How will my family be involved in care planning, risk assessments and decisions?
- 05What happens when there is an incident, and how will you tell us about any lessons or changes?
This was the first inspection and covered all five CQC areas, including infection prevention and control; inspectors also reviewed three care records and two staff recruitment files. This explanation was written from the published report of 1 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkview
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 10 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
46 live-in carers within about an hour of Southampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 39 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.