CQC report explained · a nursing home
What the CQC found at Parkview Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2023
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
The inspection was unannounced. Inspectors visited on 28 June and 7 July 2023, spoke with people, relatives, staff and a healthcare professional, and checked care records, staff files, training and other records.
The home was rated Good overall and in Safe, Effective, Caring, Responsive and Well-led. People and relatives gave positive feedback about the care, staff kindness, safety, activities and communication.
Inspectors found that risks, medicines, infection control and staffing were managed safely. Care plans were personalised, people were involved in decisions, and staff worked with health and social care professionals.
The overall rating was unchanged from the previous Good rating published in February 2019. The Effective rating improved from Requires Improvement to Good.
Kind and respectful care
People and relatives described staff as caring and compassionate. Inspectors saw staff protecting privacy and dignity and encouraging independence.
“People were well-supported and treated with dignity and respect.” from the report
Personalised support
Care plans included people's physical, emotional and mental health needs, life histories, preferences and risks. Staff knew people well and supported their choices.
“Care plans were personalised and contained information relating to people's physical, emotional and mental health needs, their life histories and preferences.” from the report
Safe staffing and medicines
Inspectors found good numbers of suitably recruited staff. Medicines were administered by trained nursing staff, with checks and audits in place.
“We saw there were good numbers of suitably recruited staff on duty to support people safely according to their needs.” from the report
Activities and relationships
People were supported to maintain contact with relatives and friends. The activities coordinator provided a range of individual and culturally relevant activities.
“The activities coordinator was creative in developing a wide range of individualised activities that people had expressed an interest in.” from the report
Effective management and improvement
The home had regular checks of care, medicines, staffing, accidents, health and the environment. An improvement plan assigned actions and completion dates.
“There was a comprehensive and effective governance system in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure my relative's digital care plan is kept up to date and shared with the family when appropriate?
- 02How do you check that staffing levels remain suitable for people's changing needs?
- 03How will you involve us in regular care plan reviews and decisions about our relative's care?
- 04How do you check for and follow up any gaps or mistakes in medicines records?
- 05Which activities would suit my relative's interests, culture, religion and abilities?
This was an unannounced inspection covering all five key questions, including infection prevention and control; the visit took place on 28 June and 7 July 2023. This explanation was written from the published report of 18 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2022
Parkview Nursing Home was inspected but not rated; inspectors found infection control and visiting arrangements were in place.
Inspectors visited on 17 February 2022 with 24 hours’ notice. This was a targeted inspection during the COVID-19 pandemic. It looked at infection prevention and control, visiting arrangements and whether staffing pressures were affecting care.
Inspectors found that the home had systems for visitor screening, testing, vaccination checks, PPE, social distancing and isolation. Staff and residents were tested and vaccination records were kept. Inspectors also observed staff following PPE and social distancing guidance.
The service was described as safe, but it was not rated. This means the inspection did not provide a full rating of the home’s overall quality or of all five areas CQC normally considers.
Visitor infection controls
Visitors were screened on arrival, had their temperature checked and took a lateral flow test. The home also arranged dedicated rooms and garden visits.
“The provider was following best practice guidance to prevent visitors to the home spreading COVID-19 infection.” from the report
Use of PPE and distancing
The home had PPE stations and said staff used gloves, masks and aprons when providing personal care or when distancing was not possible. Inspectors saw staff following the guidance.
“Our observations during the inspection confirmed staff were adhering to PPE and social distancing guidance.” from the report
Testing and vaccination records
The provider said staff tested before each shift and that vaccination and testing registers were maintained for staff and residents.
“The provider maintained a vaccination and testing register for staff and service users.” from the report
Managing infection risks
People who tested positive were isolated and given a dedicated staff team. New admissions were tested and usually isolated.
“All COVID-19 positive service users were isolated according to Public Health England Guidelines.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visiting arrangements changed since this inspection, and what checks are now used for visitors and visiting professionals?
- 02How do you currently manage a resident who tests positive for an infection, including isolation and dedicated staff support?
- 03How do you manage staffing pressures when staff are absent because of COVID-19 or other illness?
- 04Are staff and residents’ testing and vaccination records still kept and reviewed?
- 05What infection prevention and control training do staff receive now?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated overall. This explanation was written from the published report of 14 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkview Nursing Home
4 rated inspections over 8 years: the service has held its Good rating throughout.
- August 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2022Inspected but not ratedSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- July 2016Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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