CQC report explained · a residential care home
What the CQC found at Parkview Gardens
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were identified and managed, people were protected from abuse, staffing was sufficient and recruitment checks were completed. Medicines were administered safely, but some recording and storage arrangements could be improved.
- Effective?
- Good
- Staff were trained and supported, and people received help with food, drink and healthcare. The home assessed people's needs and followed the Mental Capacity Act when making decisions.
- Caring?
- Good
- Staff were kind and respectful. People were offered choices, their privacy and dignity were protected, and staff encouraged independence.
- Responsive?
- Good
- Care plans were personalised and reviewed. People had activities, could maintain important relationships and could raise concerns with staff or managers.
- Well-led?
- Good
- Inspectors found a person-centred culture, regular checks on quality and an open approach to feedback. People and staff were involved in suggesting improvements.
What inspectors found, December 2023
Parkview Gardens is rated Good; inspectors found kind, safe and personalised care, with some medicines recording and storage improvements discussed.
This was the first inspection since the home was newly registered. Inspectors visited without notice on 16 November 2023 and returned on 22 November to review more records. They spoke with people living there, visitors and staff, observed care, looked around the home and checked care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable recruitment checks, safe medicines support, trained staff, good food and healthcare support. They also found that people were treated kindly, involved in decisions and supported with activities, relationships and personalised care.
The report says some areas of medicines recording and storage could be improved. No regulations were recorded as breached, and no enforcement action or special measures were mentioned.
Enough staff
Inspectors found there were enough staff, who were patient and unhurried when supporting people.
“Staff were patient and unhurried when supporting people and had time to spend with people.” from the report
Kind and respectful care
People were treated with kindness, dignity and respect. Staff gave people choices and supported them to remain as independent as possible.
“Staff treated people in a kind and caring way and engaged people in conversation.” from the report
Personalised support
Care plans reflected people's needs and preferences, and staff knew how to provide their support.
“Staff knew people well and provided support to meet their needs and take account of their wishes.” from the report
Activities and visitors
People could take part in activities they enjoyed and maintain relationships with family and visitors.
“People were provided with a range of activities which they enjoyed.” from the report
Open management
The manager and provider checked the quality of the home, listened to feedback and acted on areas for improvement.
“The registered manager was open to feedback to further improve the service.” from the report
Medicines records and storage
minorInspectors identified some areas where medicines recording and storage could be improved. The report does not describe this as a breach, but families should ask what has changed.
“We discussed with the registered manager how some areas of medicines recording and storage could be further improved.” from the report
- 01What changes have been made to medicines recording and storage since the inspection?
- 02How are activities chosen to reflect each person's interests and wishes?
- 03How will staff support my relative's communication needs and include them in care decisions?
- 04How are staffing levels planned when people's needs change?
- 05How would the home work with specialist services if my relative needed end-of-life care?
This was the first inspection of the newly registered service and covered all five CQC questions, with a return visit to review additional records. This explanation was written from the published report of 29 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkview Gardens
2 rated inspections over 6 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- May 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2023
Registered with the Care Quality Commission on 1 April 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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