CQC report explained · a residential care home
What the CQC found at Parkview Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was following safe infection prevention and control procedures. They found appropriate PPE use, testing, cleaning, ventilation and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed as a separate question in this targeted inspection, although inspectors described leadership during the outbreak.
What inspectors found, November 2020
Inspected but not rated; inspectors found safe infection control during a COVID-19 outbreak.
This was an announced, targeted inspection on 11 November 2020. It looked specifically at infection prevention and control because the home had a coronavirus outbreak.
Inspectors found staff using appropriate personal protective equipment. They also found the home clean, hygienic and well ventilated, with extra cleaning and regular checks.
The home was using government testing and working with the local authority infection prevention and control team. The manager stayed at the home for 19 days during the outbreak to support staff and provide leadership.
The home was inspected but not rated. This means the visit did not give an overall quality rating or a full rating across all five areas of care.
PPE and staff training
Staff were wearing suitable PPE and had been trained in infection control, COVID-19 and how to put on and take off PPE.
“Staff had completed training in infection control, COVID-19 and how to put on and take of their PPE.” from the report
Clean and hygienic premises
Inspectors found the home clean, hygienic and well ventilated. Extra cleaning schedules covered frequently touched areas.
“The premises were clean, hygienic and well ventilated.” from the report
Outbreak response
The home used testing to identify an outbreak quickly and worked with the local authority infection prevention and control team and other health professionals.
“The service was accessing the government testing scheme which had assisted them to identify an outbreak quickly.” from the report
Leadership during the outbreak
The registered manager changed their working pattern and stayed at the home for 19 days to support staff and provide leadership.
“The registered manager had amended their working pattern to stay at the home for 19 days when an outbreak of COVID-19 occurred to provide support and leadership to staff.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are still in place now?
- 02How often are frequently touched areas cleaned, and how are the cleaning checks recorded?
- 03How are staff kept up to date with infection control and PPE training?
- 04How would you manage an outbreak now, including testing and contact with the local authority infection prevention and control team?
- 05How are essential healthcare visits arranged when general visitors cannot be admitted?
This was a targeted inspection of infection prevention and control during a coronavirus outbreak; it was not a full assessment of all five quality areas and the service was not rated. This explanation was written from the published report of 21 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and well-managed care, with some care plans still needing further personalisation.
The inspection took place over 30 April and 1 May 2018. The first day was unannounced. Inspectors spoke with people living there, relatives, staff and managers. They observed care, meals and medicines, and checked care plans, staff records, medicines records, safety checks and quality audits.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and that staff were kind, respectful and responsive. Inspectors found medicines were managed safely, staffing levels were suitable, the home was clean and people's health, nutrition and hydration needs were being met.
The home had improved since the September 2016 inspection. Previous problems with personalised care plans, risk assessments and care plan audits had been addressed. The inspection found the home was meeting the relevant requirements, although some care plans still needed further work.
Safe medicines
Inspectors found medicines were stored, administered and recorded safely. Staff who gave medicines had competency checks.
“Medicines were managed safely and stored securely and were administered in a person-centred way.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw staff treating people with courtesy, dignity and respect.
“People were treated with dignity and respect and told us they were listened to.” from the report
Improved care planning
Care plans contained more information about people's needs, choices and preferences than at the previous inspection.
“Care plans were person-centred, well organised and easy to follow.” from the report
Good leadership checks
The home used regular audits and monthly reviews to monitor care and other parts of the service. Staff said managers supported them.
“Audits and quality assurance checks were carried out regularly.” from the report
End of life care
The home worked with other professionals and followed a recognised six-step programme to record people's wishes for future care.
“Several relatives had commended the home for the quality of its end of life care provision.” from the report
Some care plans still being rewritten
needs fixingAlthough care planning had improved, inspectors said some plans still needed more work to show involvement by the person and their relative.
“Some care plans still needed to be re-written in parts in order to be more person centred and evidence relative and resident involvement.” from the report
Occasional buzzer delays
minorOne relative said there were generally enough staff but that staff sometimes took a while to respond to the call buzzer.
“I feel there are generally enough staff; I am here almost every day, though at times it's a while before staff respond to the buzzer.” from the report
- 01Which parts of current residents' care plans are still being rewritten?
- 02How do you involve each person and their relatives when reviewing and updating care plans?
- 03How quickly do staff usually respond to the call buzzer, and how are delays monitored?
- 04How do you check that people's changing risks and health needs are reflected in their care plans?
- 05What activities are currently available, and how do you match them to each person's interests and abilities?
This was an inspection of the overall service and all five CQC questions, including the accommodation and the nursing or personal care provided. This explanation was written from the published report of 7 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkview Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017
Registered with the Care Quality Commission on 23 February 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Manchester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
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“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
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