CQC report explained · a residential care home
What the CQC found at Parkside
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including testing, personal protective equipment, cleaning, isolation and visits. They also found enough staff to meet people's needs.
- Effective?
- Good
- This area was not covered by this targeted inspection.
- Caring?
- Good
- This area was not covered by this targeted inspection.
- Responsive?
- Good
- This area was not covered by this targeted inspection.
- Well-led?
- Good
- This area was not covered by this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong infection control and enough staff during a COVID-19 review.
Inspectors visited on 26 January 2022 with 30 minutes' notice. This was a targeted inspection focused on infection prevention and control, staffing pressures and visiting arrangements.
They found enough staff to meet people's needs. The home had testing, isolation, cleaning and personal protective equipment arrangements in place. Staff used protective equipment safely and visitors were checked before entering.
The provider continued to allow essential caregivers to visit during a COVID-19 outbreak. Other relatives and friends could have window visits. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection control
The home had arrangements to reduce the risk of infection for visitors, people living there and staff. Inspectors saw staff using protective equipment correctly.
“All staff had completed relevant training in infection control and PPE.” from the report
Staffing
Inspectors found there were enough staff to meet people's needs, including during COVID-19-related staff absences.
“The provider ensured they had enough staff at all times to meet people's needs.” from the report
Visiting during outbreaks
Essential caregivers continued to be allowed to visit during an outbreak. Other relatives and friends could use window visits.
“During a recent outbreak of COVID-19 in the home, the provider continued to allow visits to people in the home by essential care givers.” from the report
Visitor checks
Visitors had to test negative, wear suitable protective equipment and have their temperature recorded before entering the main area.
“Visitors to the home were checked before entering the main area of the building to make sure the risk of catching and/or spreading infections was minimised.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visitors still required to complete infection checks and use personal protective equipment when needed?
- 02How do you cover staff absences and make sure there are enough staff to meet people's needs?
- 03What arrangements are used if there is an infection outbreak, including isolation and visits from essential caregivers?
- 04How often are people and staff tested for COVID-19 now?
- 05How do you check the vaccination or exemption status of visiting professionals?
This was a targeted inspection of infection prevention and control, staffing pressures and visiting arrangements, so it did not rate the other areas of the service. This explanation was written from the published report of 15 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2021
Rated Good; inspectors found safer medicines management, suitable staffing and kind care, with one medicines audit record still needing improvement.
This was a focused inspection on 26 May and 1 June 2021. The first day was unannounced. Inspectors spoke with people, relatives, staff, managers and health professionals, and checked care records, recruitment files and management records.
The home had improved since the previous inspection, which was rated Requires Improvement. Medicines were managed safely, staff training had improved, staffing levels were suitable and risks to people were assessed. Infection control measures for COVID-19 were also in place.
Inspectors found the home was effective and well-led. Staff were described as kind and respectful. People and relatives were involved in decisions, and the home worked with health professionals. One medicines record did not show the results of weekly stock checks, so there was no clear audit trail.
The overall rating changed from Requires Improvement to Good. This inspection only assessed Safe, Effective and Well-led. The other ratings were carried forward from earlier inspections.
Safer medicines management
Medicines were stored securely, given as prescribed and recorded using a digital system. Staff received medicines training and had their competence checked.
“Medicines were being managed safely. People received their medicines as prescribed.” from the report
Suitable staffing
Inspectors found enough staff during the day and night. People said staff responded promptly when they needed help.
“During our inspection we saw staff attended to people promptly when they called for assistance.” from the report
Trained and supported staff
Staff had training in areas including safeguarding, infection control, nutrition, dementia and the Mental Capacity Act. They also received regular supervision.
“Staff had received the training necessary to perform in their roles.” from the report
Open and respectful culture
People and relatives were involved in the home, and inspectors observed staff being kind and friendly. Managers listened to concerns and shared information with relatives.
“People and relatives felt engaged and involved in how the service was run.” from the report
Weekly stock checks not recorded
minorThe home carried out weekly medicines stock checks, but the results were not recorded and paper records were not kept. This meant there was no clear audit trail.
“This meant there was not a clear audit trail of weekly stock checks to show this.” from the report
- 01How are weekly medicines stock checks recorded now, and can we see the audit trail?
- 02How do you check that medicines continue to be given on time and as prescribed?
- 03What are the current staffing levels during the day, at night and at weekends?
- 04How are relatives kept involved in care decisions, activities and visiting arrangements now?
- 05What current information can you provide about the Caring and Responsive aspects of the service, which were not inspected during this visit?
This was a focused inspection of Safe, Effective and Well-led; Caring and Responsive were not inspected and their previous ratings were carried forward. This explanation was written from the published report of 28 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkside
4 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2021Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2019Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
- November 2017Goodstayed GoodSafe: GoodWell-led: Requires improvement
- September 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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