CQC report explained · a nursing home
What the CQC found at Parkside Health Care Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People's risks were assessed and reviewed, and staff understood how to report possible abuse or harm. Inspectors found enough staff on duty and that medicines were given safely and as prescribed.
- Effective?
- Good
- Staff had relevant training, supervision and knowledge of people's needs. People were supported with eating, drinking, healthcare and decisions about their care, including where mental capacity was an issue.
- Caring?
- Good
- People and relatives described staff as kind and compassionate. Inspectors saw people being treated with dignity and involved in decisions about their daily lives and care.
- Responsive?
- Good
- Care was personalised and staff knew people well. The home supported activities, community involvement, work opportunities and learning, and had a complaints process.
- Well-led?
- Good
- The home had effective audits and gathered feedback from people, relatives and staff. Some staff had concerns about feeling valued and raising issues, but the provider said these concerns had been discussed and addressed.
What inspectors found, July 2019
Rated Good; inspectors found safe, kind and personalised care, with one staff communication concern later addressed.
This was a planned inspection. The inspection team spoke with people living in the home, relatives, staff and healthcare professionals. They reviewed care records, staff files, medicines processes, training records and how the home was managed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, received medicines safely and had enough suitably trained staff.
People were treated with kindness and respect. Staff supported people's choices, independence, health needs and activities. The home had systems to review risks, care plans, medicines and the quality of its service.
At the previous inspection in February 2016, the home was also rated Good. This inspection found that the rating remained Good, with no evidence of serious risks or concerns.
Safe care
Inspectors found that risks were assessed and managed, staffing levels were sufficient and medicines were administered safely.
“People were kept safe and secure from risk of harm.” from the report
Kind and respectful staff
People were treated with compassion, privacy and dignity. Staff encouraged people to express their views and take part in decisions.
“People were treated with kindness and compassion. People's rights to privacy was respected by the staff who supported them and their dignity was maintained.” from the report
Personalised support
Staff knew people well and supported their choices, independence, activities and involvement in the community.
“People's choices and independence were respected and promoted. Staff responded appropriately to people's support needs.” from the report
Quality monitoring
The provider used audits, feedback and care plan reviews to monitor and develop the service.
“Quality assurance and audit systems were in place for monitoring service provision.” from the report
Staff confidence in raising concerns
needs fixingSome staff did not always feel valued or confident raising issues with the manager or senior staff. The concern was raised during the inspection, and the provider later said it had been discussed at team meetings and addressed.
“Some staff said they didn't always feel valued and weren't confident about raising issues or concerns with the manager or some senior staff” from the report
- 01How can staff raise concerns now, and how do you check that they feel listened to and valued?
- 02How often will my relative's risk assessments and care plans be reviewed, and how will changes be shared with the family?
- 03How do you make sure there are enough trained staff to cover absences and meet my relative's needs?
- 04How will my relative be involved in decisions about care if they have difficulty making or communicating a decision?
- 05What activities, community opportunities and support for independence would be available for my relative?
This was a planned inspection that assessed all five areas, and the report used a shorter format because the overall Good rating had not changed since 2016. This explanation was written from the published report of 2 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parkside Health Care Limited
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- July 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Parkside Health Care Limited →
- March 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 27 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Sandwell
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,190 a week. 87 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.