CQC report explained · a nursing home
What the CQC found at Parklands Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, medicines were administered safely by trained nurses, and there were enough skilled staff. Safeguarding and infection control arrangements were also in place.
- Effective?
- Good
- People had assessed needs and person-centred care plans that were reviewed monthly. Staff received induction, mandatory and role-specific training, although not everyone had received supervision in line with the provider's policy.
- Caring?
- Good
- People said staff were kind and treated them well. Inspectors saw supportive interactions and found that people were encouraged to make choices and maintain independence.
- Responsive?
- Good
- Care plans recorded people's preferences, needs and ways of managing anxiety or distress. People were supported to take part in activities they chose, access the community and raise concerns.
- Well-led?
- Good
- Managers and staff used audits, meetings and care record reviews to monitor quality. The home had redesigned its pre-admission assessment process after some placements were found to be inappropriate when it first opened.
What inspectors found, January 2022
Parklands Care Home was rated Good; inspectors found safe, kind and personalised care, with some staff supervision still being brought up to date.
This was an unannounced planned inspection on 23 November 2021. One inspector reviewed three care records, five staff files, policies and other records. They spoke with people living in the home, staff, the manager and health and social care professionals.
The home supports up to 10 younger adults aged 18 to 65, mainly with mental health needs. Nine people were living there during the inspection. Inspectors found good arrangements for managing risks, medicines, infection control, staff training and care planning.
People described staff as kind and respectful. Inspectors saw people being supported to make choices, develop life skills and take part in activities. The home had systems for checking quality, responding to feedback and working with other professionals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the home was registered in October 2020.
Safe staffing and medicines
Inspectors found enough skilled and experienced staff, safe recruitment procedures and safe systems for administering and checking medicines.
“There were enough skilled and experienced staff to meet the care and support requirements of each person.” from the report
Kind and respectful care
People spoke positively about staff, and inspectors observed nurturing and supportive interactions. People were treated with dignity and encouraged to make their own choices.
“We observed staff interactions that were nurturing and supportive.” from the report
Personalised support
Care plans recorded people's preferences, communication needs and support strategies. People were helped to develop life skills and take part in activities that mattered to them.
“People were supported in activities of their choice.” from the report
Good partnership working
The home worked with health and social care professionals, and feedback received by inspectors was positive about communication and safety.
“The staff communicate well and in a timely manner.” from the report
Staff supervision
needs fixingNot all staff had received supervision within the timescale set by the provider's policy. The manager had identified this and was working to address it.
“The registered manager had identified that not all staff had received their supervision session in line with the provider's policy and was already addressing this.” from the report
Evidence about longer-term outcomes
minorThe home's aim is to help people regain skills for more independent living or move into the community. Inspectors said it was too early to assess whether this aim was being achieved.
“It is too early to assess whether the aim of helping people back into community living is met.” from the report
- 01How do you check that my relative's needs and risks are compatible with the people already living in the home?
- 02How often will my relative's care plan and risk assessments be reviewed, and how will they be updated when needs change?
- 03Have all staff now received supervision in line with the provider's policy?
- 04What progress has been made in helping residents develop life skills and move towards community living?
- 05How would you support my relative to manage anxiety, distress or changes in behaviour?
This was the first comprehensive inspection of the newly registered home, covering all five CQC questions as well as the premises and care provided. This explanation was written from the published report of 5 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parklands Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2020
Registered with the Care Quality Commission on 29 October 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
23 live-in carers within about an hour of North Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,050 to £1,320 a week. 19 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.