CQC report explained · a nursing home
What the CQC found at Park Vista Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. They were assured about visitors, admissions, protective equipment, testing, social distancing, cleaning and the infection control policy.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Park Vista Care Home: inspected but not rated; inspectors were assured about infection prevention and control.
This was an announced, targeted inspection on 16 March 2021. It looked at how the home was preventing and controlling COVID-19 infection.
Inspectors found that visitors had safety checks, appointments and a separate visiting area. Staff used personal protective equipment correctly, and the home used zoning, isolation, testing and cleaning measures.
The home was not given an overall quality rating. Safe was also recorded as inspected but not rated, so this report does not provide ratings for the other areas of care.
Staff infection control
Staff changed into clean uniforms at the home, used protective equipment and followed practices intended to reduce infection risks.
“Staff wore their PPE correctly. Staff were bare below the elbows and wore a minimum amount of jewellery, with long hair tied up.” from the report
Clean and organised environment
The home was visibly clean and uncluttered. Furniture had been arranged to support distancing and windows were opened for ventilation.
“The home looked visibly clean. Rooms were uncluttered to support effective cleaning.” from the report
Infection control oversight
The home had an infection control lead and COVID-19 champions. The organisation also held weekly calls to share updates and learning.
“There was an infection control lead within the home, who worked alongside nominated staff who were COVID-19 champions.” from the report
Inspectors raised no specific concerns in this report.
- 01How are family visits arranged now, and what testing or screening is required?
- 02How does the home currently manage new admissions or people returning from external appointments?
- 03How are staff trained and checked on using personal protective equipment?
- 04Who is responsible for infection prevention and control now, and how are updates shared with staff?
- 05How would the home manage an infection outbreak or a need to separate people into zones?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; the service was inspected but not rated and the other care areas were not assessed in this report. This explanation was written from the published report of 15 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Rated Good; inspectors found safe, kind and personalised care, with some further staff training and environmental improvements needed.
This was an unannounced inspection on 27 March 2019 by two inspectors. They observed care, spoke with people, relatives and staff, and checked care plans, medicines, accidents, complaints and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, kind staff, personalised care, activities and effective management oversight.
The home had improved from Requires Improvement at the previous inspection in January 2018. Earlier problems with safeguarding, risk assessments, medicines, staff support, care plans and quality checks had been addressed.
Safe medicines
People received their medicines as prescribed. The home had systems for ordering, giving, recording and disposing of medicines safely.
“There were systems in place to ensure that medication was ordered, administered, recorded and disposed on in a safe manner.” from the report
Kind and respectful care
Inspectors saw warm interactions and found that staff knew people's preferences, histories and wishes. Privacy and dignity were respected.
“There was a very caring and friendly atmosphere between staff and people using the service.” from the report
Personalised support
Care plans contained detailed information about people's health, personal care, food, medicines and daily preferences. People and families were invited to review them.
“People's care plans contained information for staff on how best to support them with personal care, eating and drinking, medicines and other day to day activities.” from the report
Activities and choice
People could take part in group or one-to-one activities, including games, crafts, entertainers and trips out.
“People had access to a range of group activities such as games, entertainers, craft sessions and trips out.” from the report
Improved leadership
Management audits and action plans had led to improvements since the previous inspection. Staff said they worked well as a team and could raise concerns.
“The provider and registered manager had carried out detailed quality assurance visits and audits with clear action plans that had brought about improvements.” from the report
More health-condition training
minorStaff had the required general training and support, but inspectors said they would benefit from specific training about people's health conditions.
“However, they would benefit from specific training about people's health conditions.” from the report
Corridor environment
minorThe premises were well maintained overall, but inspectors said the corridors would benefit from more interesting objects and pictures.
“The corridors would benefit from being decorated with interesting objects and pictures for people to enjoy as they walked up and down them.” from the report
- 01What specific training do staff receive about the health conditions of people currently living here?
- 02What changes, if any, have been made to the corridors since the inspection?
- 03How are care plans reviewed with residents and relatives, and how are changes in needs recorded?
- 04How do you check that medicines are given, recorded and reviewed safely?
- 05How are feedback, complaints and incidents used to make further improvements?
This was an unannounced inspection of the whole care home and covered all five CQC questions. This explanation was written from the published report of 2 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park Vista Care Home
5 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- February 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2016Inspected but not ratedSafe: Requires improvement
- December 2015Inspected but not ratedSafe: Requires improvement
- June 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- December 2014
Report published without a new overall rating.
- August 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- September 2011
Registered with the Care Quality Commission on 30 September 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
“I honestly feel lucky to have found her and have already booked her for another visit.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.