CQC report explained · a residential care home
What the CQC found at Park View
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People told inspectors they felt safe and that there were enough staff. Staff understood people's risks, medicines were managed safely and incidents were reviewed so support plans could be updated.
- Effective?
- Good
- People and relatives helped plan care, and staff received training, supervision and competency checks. People were supported with meals, health care, communication and decisions about their care.
- Caring?
- Outstanding
- Staff were exceptionally caring and helped people gain confidence, independence and social connections. People were treated with dignity and supported to express their wishes in ways they could use.
- Responsive?
- Outstanding
- Support was highly personalised and flexible. People were helped to take part in employment, sport, community activities and relationships, with communication tools and individual plans tailored to their needs.
- Well-led?
- Outstanding
- Managers created an open culture focused on learning, independence and high-quality support. Audits, reviews and partnership work were used to monitor the service and improve people's outcomes.
What inspectors found, September 2019
Rated Outstanding overall; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
This was an unannounced inspection on 06 August 2019. The inspector spoke with people living at the home, relatives, staff, the residential manager and health and social care professionals. Records about care, medicines, recruitment and service checks were also reviewed.
The home supported eight young adults with a learning disability and/or autism. Inspectors found that staff provided highly individual support. People were helped to build independence, develop friendships, communicate their wishes, take part in activities and access work or voluntary roles.
Safe and effective care were rated Good. Caring, responsive and well-led care were rated Outstanding. The overall rating improved from Good at the previous inspection, published in January 2017.
Building independence
Staff helped people learn practical skills, manage anxieties and become more independent in daily life and the community.
“People's independence had greatly increased because of the support and learning they received from staff.” from the report
Accessible communication
The home used pictures, visual prompts, assistive technology and specialist support so people could understand information and make choices.
“People were supported to understand information in formats that met their individual communication needs.” from the report
Community involvement
People were supported to work, volunteer, take part in sport and build links with local businesses and community groups.
“People were strongly supported to be visible, active and valued members of the local community.” from the report
Strong oversight
Inspectors found organised checks of care plans, medicines and the environment, with action taken when improvements were identified.
“There were organised and effective systems in place to monitor and improve the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt support to my relative's particular communication needs, including the use of pictures or assistive technology?
- 02How would you help my relative develop independence while managing their specific risks and anxieties?
- 03How would you involve my relative and our family in setting, reviewing and changing care and learning goals?
- 04What work, volunteering, sport and community activities could my relative take part in, and how would you support them to do this?
- 05How would you plan and support my relative's move to another setting when they achieve their goals?
This was a planned inspection covering all five CQC questions, including the premises and care provided; no one was receiving end-of-life care at the time, so that area was not observed in practice. This explanation was written from the published report of 21 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2017
Park View was rated Good overall; inspectors found outstandingly caring support, with safe and well-organised care.
This was an unannounced inspection on 11 November 2016. One inspector spoke with five people using the service, a relative, three care staff and managers. They also observed care and checked care, staffing, medicine and quality records.
The home supported eight young adults with learning disabilities and other disabilities, from a registration of up to 12 people. Inspectors found people were safe, treated with kindness and supported to make choices, build relationships and develop independence.
The caring rating was Outstanding. Safe, Effective, Responsive and Well-led were rated Good. The previous inspection in November 2013 found that the service met the relevant legal requirements.
Kind and respectful care
People said staff went the extra mile. Inspectors saw staff notice when someone was unhappy and take time to help them feel settled.
“People told us and we saw that the staff were kind, caring and respectful.” from the report
Communication support
People using the service could take part in Makaton training alongside staff. This helped people communicate with each other.
“This approach had enabled people at Park View to obtain the skills they needed to communicate with each other effectively.” from the report
Independence and relationships
Staff supported people to build friendships, keep in touch with others and learn skills such as cooking, laundry and cleaning.
“Care plans were focussed on enabling people to be as independent as they could be and staff helped people to acquire and maintain independent living skills.” from the report
Safe staffing and medicines
Staffing was adapted to individual needs, including during transitions or periods of anxiety. Inspectors found that medicines were ordered, stored, given and recorded safely.
“Our observations and people's care records showed that effective systems were in place that ensured medicines were ordered, stored, administered and recorded” from the report
Some keyworker records were missing
minorA quality check found that some required keyworker meetings had not been recorded. Managers took action through individual meetings with staff to address this.
“A recent check of care records showed some keyworker meetings were not being recorded as required.” from the report
Capacity and DoLS process still underway
needs fixingFor one person, the home was still working with the person and their representatives to confirm a best-interests decision about living at the home. A DoLS application was also being prepared.
“The care manager told us they were in the process of making a DoLS application for a person who used the service in line with the MCA.” from the report
- 01How do you make sure keyworker meetings are recorded every time?
- 02What was the outcome of the capacity assessment for the person whose decision to live at the home was being reviewed?
- 03Was the DoLS application completed and authorised, and how are any restrictions kept as limited as possible?
- 04How would you support my relative to communicate if they use signs, symbols or another communication method?
- 05How would you plan my relative's move to another service when their time at the college ends?
This was an unannounced inspection of all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 18 January 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- September 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- January 2017GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.