CQC report explained · a residential care home
What the CQC found at Park View Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about most infection-control arrangements, including visitors, social distancing, admissions, personal protective equipment, testing and outbreak management. They were only somewhat assured about the premises' layout and hygiene practices because specific cleaning checklists were needed.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2021
Park View Residential Home was inspected but not rated; inspectors found good infection-control practice, but specific cleaning checklists were needed.
This was an announced, targeted inspection on 19 November 2020. It looked at infection prevention and control during the coronavirus pandemic, rather than reviewing all areas of the service.
Inspectors found good arrangements for visitors, screening, hand washing, personal protective equipment and social distancing. The home could isolate people returning from hospital and had kept the home free of COVID-19 at the time of the visit.
The main shortfall was that staff needed specific cleaning checklists for COVID-19 touch points. The registered manager put these checklists in place after the inspection.
The service was inspected but not rated. This means the report does not give an overall quality rating or full ratings for the five key questions.
Safer visiting
The home used several ways to support visits safely, including outdoor visits, video calls and plans for an indoor visiting room.
“The provider had acted to make sure people could have visitors safely.” from the report
PPE and social distancing
Staff used full personal protective equipment where distancing was not possible, and dining areas were rearranged to create more space.
“Where social distancing was not possible staff used other mitigation such as full personal protective equipment (PPE).” from the report
Hospital admissions
The home had arrangements to isolate people discharged from hospital and had updated its COVID-19 admissions policy.
“The provider was able to effectively isolate people discharged from hospital.” from the report
No COVID-19 at the visit
Inspectors reported that the home had no COVID-19 cases at the time they visited.
“The provider had kept the home free of COVID-19 at the time of our visit.” from the report
Cleaning checklists
needs fixingSpecific checklists for COVID-19 touch points were not in place before the inspection. The registered manager introduced them afterwards.
“Specific cleaning checklists relating to COVID-19 & touch points were needed for staff (checklist on handovers only).” from the report
- 01How are the new COVID-19 and touch-point cleaning checklists used on every shift?
- 02How does management check that cleaning of touch points is being completed?
- 03How are visits arranged now, including visits during periods when indoor visiting is restricted?
- 04How are people returning from hospital isolated safely?
- 05How does the home provide testing for residents and staff?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide full ratings for the other key questions. This explanation was written from the published report of 27 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
Park View Residential Home rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection on 02 March 2020. Inspectors spoke with six people and six staff. They reviewed care and medicines records, staff files, training information, staffing rosters and management records.
The home was caring and person-centred. People said they felt safe and well cared for. Staff supported people's choices, privacy, independence, health needs, activities and relationships. The home also provided support for people living with mental illness or dementia.
Inspectors found suitable staffing, safe medicines systems, trained staff and effective links with health professionals. They found good systems for managing risks, complaints and service quality. The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led.
The previous inspection rating was also Good, on 29 July 2017. This was a planned inspection based on that rating. The report says CQC will continue monitoring information about the home and may inspect sooner if concerns arise.
People felt safe
People told inspectors they felt safe. Staff had safeguarding training and understood how to recognise and report abuse.
“People were safeguarded from the risk of abuse. Staff understood what could constitute abuse and robust processes were in place to protect people.” from the report
Kind and respectful staff
Inspectors observed consistently kind care. Staff understood people's emotional needs and protected their dignity and privacy.
“Staff consistently treated people with kindness, respect and compassion.” from the report
Personalised support
Care plans reflected people's wishes, needs and preferences. People were supported to make choices, stay independent and take part in activities and community life.
“People received personalised care from staff which took into account their wishes, needs and preferences.” from the report
Good health support
Staff used recognised tools to monitor changes in people's mental and physical health. They worked with healthcare professionals and made referrals when needed.
“Processes were in place to monitor and promote people's mental and physical health.” from the report
Strong management oversight
The management team was visible and supportive. Regular checks, audits and feedback were used to identify and drive improvements.
“Processes were in place to evaluate the quality of the service provided and to drive improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's particular mental health or dementia needs, and how would you recognise a change in their condition?
- 02How often would my relative's care plan be reviewed, and how would they and our family be involved?
- 03How are medicines checked, including 'as required' medicines and medicines that my relative may refuse?
- 04What activities and community outings would be available, and how would these be matched to my relative's interests and abilities?
- 05How would you support my relative at the end of their life, and how would their wishes be recorded?
This was an unannounced inspection covering all five CQC questions, including the care provided and the premises; inspectors reviewed two people's care and medicines records and two staff files. This explanation was written from the published report of 19 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017
Registered with the Care Quality Commission on 1 March 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.