CQC report explained · a residential care home
What the CQC found at Park View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. The home had individual risk assessments, enough familiar staff, safe recruitment procedures and effective medicines systems.
- Effective?
- Good
- People received support with their health, diet, communication and daily choices. Some professionals said initial assessments did not always consider the mix of people at the home and all available information.
- Caring?
- Outstanding
- Inspectors found exceptionally caring support. Staff promoted dignity, equality, independence and people's involvement in decisions, including during difficult times.
- Responsive?
- Good
- Care plans were personalised and changed as people's needs, goals and preferences changed. People were supported to communicate, maintain relationships, use local services and take part in activities.
- Well-led?
- Good
- The home had a positive and respectful culture. Managers used audits, feedback and incident reviews to monitor quality and improve the service.
What inspectors found, January 2023
Rated Good overall, with Outstanding care and a warm, respectful approach, but some initial assessments did not fully consider the mix of people living at the home.
This was the first inspection since the home registered with CQC. It was unannounced and took place on 29 September and 17 October 2022. The inspector spoke with all six people living there, relatives, staff, managers and health and social care professionals. Records about care, medicines, staff and management were also checked.
The home was rated Good for Safe, Effective, Responsive and Well-led. It was rated Outstanding for Caring. Inspectors found people were safe, treated with respect, supported to make choices and helped to build confidence and independence.
The home had enough experienced staff, safe medicines systems, personalised care plans and a clean environment. People were supported with communication, health appointments, activities and community life. Some professionals said the initial assessment process did not always fully consider how people would fit together at the home or all the available information.
Respect and independence
Staff consistently promoted people's dignity, autonomy and independence. People were helped to learn skills, make decisions and take more control of their lives.
“There was a strong and consistent focus on promoting people's dignity, autonomy and independence.” from the report
Exceptionally caring support
Inspectors found that people were treated with compassion and respect. Staff continued to uphold people's dignity even during difficult situations.
“People were at all times supported and spoken about with the utmost respect, care and consideration.” from the report
Personalised care
Care plans were written with people and others involved in their care. Plans changed as people developed new skills, became more independent or changed their minds.
“Each person was supported as an individual with a personalised care and support plan in place.” from the report
Positive culture
People, relatives, staff and professionals gave positive feedback about the home's atmosphere and leadership. The home was described as warm, respectful and focused on people.
“The service had a very positive, respectful and warm culture.” from the report
Initial assessments
minorSome health and social care professionals said the first assessments did not always fully consider the mix of people living at the home or all the information available. The provider said it had learned from these assessments.
“some health and social care professionals told us that the initial assessment processes had not always been effective in considering the mix of people at the home” from the report
- 01How do you assess whether a new person will be a good match for the people already living at the home?
- 02What changes have you made to initial assessments after learning that the mix of people was not always fully considered?
- 03How will you make sure all relevant information is included before someone moves in?
- 04How do you involve people and their families in updating care plans as needs, goals and preferences change?
- 05How do you support people to build independence and make their own decisions during difficult or stressful times?
This was an unannounced first inspection following registration and covered all five CQC questions, including the care provided and the care home premises. This explanation was written from the published report of 4 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- June 2021
Registered with the Care Quality Commission on 10 June 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
40 live-in carers within about an hour of Wirral
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 37 can care for a couple. 8 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.