CQC report explained · a nursing home
What the CQC found at Park View Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Rated Good overall; inspectors found thoughtful, personalised care, but medicines records needed improvement.
Inspectors visited the home without notice on 15 November 2017. They spoke with people, relatives, staff, visitors and health professionals. They observed care and checked care records, medicines records, recruitment, training and management records.
The home was rated Good overall, the same as at the previous inspection. Care was effective and caring, and management was well-led. Responsive care was rated Outstanding, with strong personalisation, activities, community links and end of life support.
Safe care was rated Requires Improvement. People received medicines safely, but some records were not completed correctly. This included records about who witnessed medicines being taken, medicine stock checks and some 'as required' medicine protocols. The manager said immediate action would be taken.
Personalised support
Staff adapted care to people's individual histories, wishes, communication needs and changing conditions. Inspectors found several examples of staff going beyond routine care to improve people's wellbeing.
“The service was very responsive and we found people were supported by staff that often went an extra mile in supporting them in a very personalised way.” from the report
Activities and community links
People had a wide choice of activities and opportunities to connect with schools, community groups and animals. Activities supported wellbeing and reflected people's interests and cultural needs.
“People benefitted from an excellent provision of personalised activities that enabled them to continue with previous interests or try new things and experiences” from the report
End of life care
Staff were described as skilled in compassionate and dignified end of life care. Families were also given practical and emotional support, and the home worked with health professionals including the local hospice.
“People benefitted from a committed team who were particularly skilled in providing compassionate and dignified end of life care and support.” from the report
Kind and respectful care
Inspectors saw staff asking permission, listening to people and protecting their dignity. People and relatives gave consistently positive feedback about staff.
“Throughout the day we saw people were asked for consent or permission before they were given support or care.” from the report
Medicines records
needs fixingSome medicines records were not completed in line with the home's policy. Staff did not always record medicine quantities received, and some 'as required' protocols were missing.
“However we identified that when the administering process was carried out by two staff, the staff who did not witness the person taking the medicine signed the records.” from the report
Legionella actions
needs fixingNot all actions from an external legionella risk assessment had been completed at the time of the inspection. The director took immediate action and later supplied an updated action plan.
“The service had commissioned an external contractor to undertake a legionella risk assessment, but at the time of our inspection not all actions had been completed by the provider.” from the report
- 01What changes have been made to ensure the staff member who witnesses a medicine being taken signs the record?
- 02How do you check and record the quantities of medicines received into the home?
- 03Have written protocols now been completed for all 'as required' medicines?
- 04What actions were completed after the legionella risk assessment, and how are these checked now?
- 05How would you tailor activities and end of life support to my relative's interests, wishes and health needs?
This was an unannounced inspection covering all five key questions and the overall quality of the service. This explanation was written from the published report of 9 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View Nursing Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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44 live-in carers within about an hour of Swindon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,280 a week. 34 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.