CQC report explained · a residential care home
What the CQC found at Park View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were being followed. This included visitor checks, protective equipment, testing, cleaning, social distancing and safe admissions after hospital stays.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, November 2020
Park View: inspected but not rated; inspectors found good infection control and support for family contact.
Inspectors visited on 18 November 2020 as part of a coronavirus infection control review in care homes. The inspection was announced and focused on preventing and controlling infection.
They were assured that the home used protective equipment safely, arranged testing, followed social distancing and shielding guidance, and had suitable cleaning and hygiene arrangements. They also found safe arrangements for admitting people after hospital stays.
The home supported family contact through visits, video calls, phone calls and letters. Staff also supported activities and used creative ways to help people keep in touch during restrictions.
This was not a full inspection and no overall quality rating was given. The safe question was recorded as inspected but not rated, so the report does not provide ratings for the other areas of care.
Visitor infection controls
Visitors were directed to the right bungalow and told about entry restrictions and infection control steps. Hand cleaning facilities, protective equipment, symptom checks and temperature checks were available.
“Sanitising hand gel and hand wash facilities were available in the entrance to each bungalow.” from the report
Family contact
The home arranged visits within government guidance and helped people stay in touch through video calls, phone calls, letters and creative visits.
“Measures were in place to ensure people kept in touch with family and friends.” from the report
Activities and wellbeing
People had activities and sensory equipment to support their wellbeing. Staff also supported social distancing as far as possible.
“People were supported to join in activities to maintain their wellbeing; there was a range of interactive sensory equipment available.” from the report
Testing and protective equipment
Inspectors found good systems for testing people and staff, as well as arrangements to manage hospital readmissions safely. Staff used protective equipment in line with guidance.
“There were good systems of testing for COVID-19 for people and staff.” from the report
Clean and homely setting
The home was clean and tidy while still appearing comfortable and lived in.
“The service was very clean and tidy, but also homely and 'lived in'.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, including visitor checks, cleaning and hand hygiene?
- 02How are family visits currently arranged, and what alternatives are available if someone cannot visit in person?
- 03How are people supported to keep in touch with relatives through video calls, phone calls or letters?
- 04How are people and staff tested, and what happens when someone returns from hospital?
- 05What activities and sensory equipment are currently available to support people's wellbeing?
This was an announced thematic review focused on infection prevention and control during the coronavirus pandemic; it did not provide a full inspection or ratings for the other questions. This explanation was written from the published report of 28 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Rated Good; inspectors found safe, kind and personalised care, with some improvements still being developed.
This was an unannounced inspection over two days. The inspector spoke with people living there, relatives and staff, observed care, and checked care plans, medicines, recruitment, training and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were supported to make choices, communicate in different ways, stay active and access health professionals.
Staff understood people's needs and risks. Relatives said staff were caring, helpful and welcoming. Medicines, safeguarding, staffing, cleanliness and complaints systems were found to be managed safely.
The overall rating was unchanged from the previous inspection, published in January 2017. Inspectors noted some work still in progress, including recruiting more staff as people's needs increased, finding better storage, improving gardens and arranging extra end of life training.
Personalised communication
Staff understood different ways people communicated, including non-verbal communication, and used this to support choices and needs.
“Staff were skilled at understanding these methods, including people's non-verbal communication.” from the report
Kind and respectful staff
People appeared comfortable with staff. Relatives described the staff as caring, helpful and welcoming.
“People appeared relaxed and comfortable with staff.” from the report
Good health support
Staff worked well with health and social care professionals. People were supported with health checks, dental care, sight tests and medicine reviews.
“Staff worked very well with health professionals to ensure people received co-ordinated and effective health and social care.” from the report
Activities and community life
People had individual programmes with a range of activities at home and in the community, including music, concerts, theatre and days out.
“People were supported to take part in a range of leisure and social activities.” from the report
Strong oversight
The home used audits, meetings and person-centred thinking tools to monitor quality and identify improvements.
“There was a quality assurance system and regular audits were conducted to check on the quality and safety of the service.” from the report
Staffing was still being increased
needs fixingThe provider recognised that some people's needs had increased and was recruiting staff and increasing staffing levels. Ask what staffing levels are now and whether recruitment has been completed.
“The provider also recognised that some people's needs had increased, and they were in the process of recruiting staff and increasing staffing levels to reflect this.” from the report
Some practical improvements were pending
minorInspectors discussed finding more suitable storage for some items. Plans were also in place for garden improvements, extra equipment, Wi-Fi and assistive technology.
“We discussed identifying more a suitable storage place for certain items, such as wheelchairs, in one of the bungalows.” from the report
Extra end of life training was being sourced
needs fixingThe home had systems for end of life care, but was still arranging additional staff training in this area.
“The provider was in the process of sourcing additional training for staff in end of life care.” from the report
- 01Have staffing levels been increased since the inspection, and are there enough permanent staff for people's current needs?
- 02Has more suitable storage for wheelchairs and other items been provided?
- 03Has the planned additional end of life care training been completed?
- 04Which planned improvements to the gardens, equipment, Wi-Fi and assistive technology have been completed?
- 05How will you support my relative's particular communication method, choices, activities and health needs?
This was an unannounced scheduled inspection covering all five CQC questions, and the ratings in all five areas remained Good. This explanation was written from the published report of 21 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.