CQC report explained · a residential care home
What the CQC found at Park View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2022
Targeted inspection found good COVID-19 infection controls, but the service was inspected and not rated overall.
This was an announced, targeted inspection on 22 February 2022. Inspectors gave 48 hours’ notice. They looked at infection prevention and control, visiting arrangements and whether staffing pressures were affecting the home.
Inspectors were assured that the home was managing visitors, personal protective equipment, testing, social distancing, hygiene and possible outbreaks appropriately. Visiting arrangements followed the guidance in place at the time.
The home had also recognised that extra protective equipment could make communication harder. It took steps to reduce this problem and supported people to stay in contact with family and friends, including by working remotely.
Infection control
Inspectors were assured that the home had measures in place to prevent and manage infections, including safe visiting, testing and use of protective equipment.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Communication during PPE use
The home recognised that extra protective equipment could make communication harder and introduced measures to reduce this barrier.
“The provider had identified the additional PPE being worn by staff had created barriers to communication with people.” from the report
Family contact and remote working
People were supported to keep links with family and friends and to continue working remotely from the home.
“The provider supported people to maintain their links with their family and friends.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How do you make sure protective equipment does not create communication barriers for people?
- 03What measures are used when there are staffing pressures, and could these affect people's support?
- 04How can residents currently keep in contact with family and friends?
- 05Can residents still use suitable spaces to work remotely if they need to?
This was a targeted inspection of infection prevention and control, visiting arrangements and staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 9 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Park View was rated Good; inspectors found safe, kind and personalised care, with improvements made since the previous inspection.
The inspection was unannounced and took place on 30 July 2018. Two inspectors spoke with four staff, observed how people were supported and reviewed care plans, medicines records, staff records and management checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable training, good support with health and eating, respectful care and activities matched to people's needs.
The previous inspection in June 2017 rated the home Requires Improvement. The provider was asked to improve fire safety and management checks. Inspectors found these actions had been completed, with no current breach of those regulations.
Kind and respectful care
Inspectors saw staff asking permission before helping people and supporting privacy, dignity and independence.
“People were supported by staff who were kind, caring and supported their independence.” from the report
Personalised support
Care plans described people's histories, preferences, communication and support needs in detail. Staff knew people well.
“The daily records we looked at were person centred; an insight into people's daily lives could be obtained by reading them.” from the report
Safe medicines
Medicines records had no gaps, storage was safe and regular checks were completed.
“Medicines Administration Records (MARs) were completed correctly and we noted there were no gaps in these records” from the report
Improved management
Regular audits and action plans were used to monitor the service. The previous governance breach had been addressed.
“The provider had systems in place to review, monitor and improve the quality of service delivery.” from the report
Evacuation could be difficult
seriousThe building was not purpose built and inspectors said evacuating people in an emergency could be difficult. Personal emergency evacuation plans and other safety checks were in place.
“The premises were not purpose built and as such presented significant difficulties in evacuating people in the event of an emergency.” from the report
Review of liberty safeguards
needs fixingThe manager had referred everyone for an assessment, although inspectors said this was not necessary in every case. They recommended reviewing the process so decisions are made for each person.
“The registered manager had applied for DoLS authorisation for all people living at the home but not all had been authorised.” from the report
End-of-life information
needs fixingThe report says care plans needed to include end-of-life information. Inspectors noted that these conversations could be difficult because of people's age.
“They were aware that care plans needed to hold this information however, and these were difficult conversations to have with people and their families due to their age.” from the report
- 01How do you assess whether each person needs legal safeguards affecting their freedom, rather than referring everyone automatically?
- 02How would each person be evacuated in an emergency, and when was their personal emergency evacuation plan last reviewed?
- 03How will you record and discuss each person's end-of-life wishes and care needs?
- 04How do you make important information accessible for people with communication or sensory needs, including the planned Braille information?
- 05How do you check that staffing levels continue to match each person's needs, including support in the community?
This was an unannounced inspection of the overall service, including all five CQC questions, the premises, care, medicines, staff records and management systems. This explanation was written from the published report of 30 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View
3 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- December 2013
Registered with the Care Quality Commission on 6 December 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.