CQC report explained · a nursing home
What the CQC found at Park View Gloucester
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infections. They found appropriate use of PPE, testing, isolation, cleaning and updated infection control guidance.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Park View Gloucester was inspected but not rated; inspectors were assured that infection control during the COVID-19 outbreak was safe.
Inspectors made an unannounced visit on 16 February 2021. This was a targeted inspection because the home was managing a COVID-19 outbreak that had started in January 2021.
They looked at infection prevention and control. They found that the home was using personal protective equipment properly, testing people and staff, supporting isolation, and following cleaning, laundry and waste procedures.
Visits were suspended at the time, but essential and end-of-life visits were supported where agreed with a GP. People were also helped to keep in touch with relatives through technology. The home was inspected but not rated, so this report does not give a full quality rating.
Infection control
The home had measures to reduce the spread of COVID-19, including isolation, shielding and separating staff groups where needed.
“Action had been taken to reduce the risk of infection spreading which had included the isolation of people affected by COVID-19, shielding of people who were vulnerable and the cohorting of staff to reduce the spread of infection.” from the report
Safe admissions and testing
New admissions followed COVID-19 guidance. People were admitted after a negative test and supported to self-isolate for up to 14 days.
“People were only admitted following a negative COVID-19 test result and supported to self-isolate for up to 14 days following admission to reduce the risk of introducing infection.” from the report
Contact with relatives
Although ordinary visits were suspended, essential and end-of-life visits were supported. Technology was also used to help people stay in contact with relatives.
“Alternative ways, including the use of technology, had supported people's ability to remain in contact with their relatives.” from the report
Staff support and training
Staff received infection control and COVID-19 training and said they felt supported during the outbreak.
“Staff had received training and support in relation to infection control and COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control arrangements are currently in place, and how are they checked?
- 02How are visits currently managed, including essential and end-of-life visits?
- 03How are new residents tested and supported during any isolation period?
- 04How often are residents and staff tested if there is an infection outbreak?
- 05How will residents be supported to keep in contact with relatives if visits are restricted?
This was an unannounced targeted inspection of infection prevention and control during a COVID-19 outbreak; it did not provide a full rating of the home. This explanation was written from the published report of 9 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and well-managed care, with improvements still needed for dementia-friendly surroundings and activities.
This was an unannounced inspection on 4 and 5 December 2018. Inspectors spoke with people living in the home, relatives and staff. They reviewed care records, medicines, staff recruitment files, training records and safety checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were assessed, medicines were managed safely, staff recruitment checks had been completed and people received kind, personalised care.
The rating improved from Requires Improvement at the previous inspection. The two earlier breaches, involving risk assessment, quality monitoring and recruitment, had been met. Inspectors still recommended improvements to the dementia area on the first floor, and noted that activities were not yet personalised enough for everyone.
Risks were managed
Inspectors found that risks were identified, assessed and managed. Recruitment checks were completed before staff started work.
“Risks to people's health were identified, assessed and action taken to reduce these, or where possible, remove risk altogether.” from the report
Safe medicines
Medicines were ordered, stored, given and recorded safely. Staff who administered medicines received training and ongoing checks.
“People's prescribed medicines were ordered, checked in safely and administered as intended by the prescriber.” from the report
Kind and respectful care
Staff were observed listening patiently and treating people with dignity. People and relatives gave positive feedback about the care.
“We observed kind and supportive interactions from staff towards people.” from the report
Improved management
Managers had introduced stronger checks and an improvement plan. Inspectors found that previous shortfalls in quality monitoring had been addressed.
“Quality monitoring systems led to action being identified and taken, which led to better and improved outcomes for people.” from the report
Dementia-friendly environment
needs fixingThe first-floor decoration and signs did not yet help people living with dementia find their way around or understand their surroundings. Inspectors recommended using current guidance and best practice to improve this.
“The decoration and signage was not sufficiently adapted to support people to be able to orientate themselves, make sense of their surroundings and to provide appropriate stimulation.” from the report
Activities were not always personal enough
minorSome people and relatives said activities did not always match their interests and preferences. A new activities staff member had been appointed, but more time was needed for personalised activities to become established.
“People commented that these were not meeting their individual needs or preferences.” from the report
- 01What changes have been made to the first-floor decoration and signage for people living with dementia?
- 02How are activities matched to my relative's interests, abilities and personal history?
- 03How do you decide how many staff and which skills are needed on each area and shift?
- 04How will you tell families about progress on the service improvement plan?
- 05How are risks reviewed when a resident's health or abilities change?
This was an unannounced scheduled inspection covering the premises and care, with all five CQC questions rated. This explanation was written from the published report of 8 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View Gloucester
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2017Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2016
Registered with the Care Quality Commission on 4 August 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.