CQC report explained · a residential care home
What the CQC found at Park View
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection control arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 18 March 2021. Inspectors looked at infection prevention and control measures in response to the COVID-19 pandemic.
They found hand-cleaning facilities at the entrance, visitor health checks, suitable supplies of protective equipment and staff who had been trained to use it. The home also had extra cleaning, social distancing arrangements and safe admission procedures.
The home supported visits and helped people stay in touch with relatives by video call, phone and email. Inspectors were assured about the infection control arrangements, but the service was not given an overall quality rating.
Infection control
The home had visitor checks, hand-cleaning facilities, extra cleaning and suitable protective equipment. Staff had received infection control training.
“Staff had received training in infection control, including how to safely put on and take off personal protective equipment (PPE)” from the report
Keeping in touch
There was a process for relatives to visit, and staff supported people to maintain contact through video calls, phone calls and emails.
“Staff also supported people to keep in touch with their relatives via video calling, phone calls and emails.” from the report
Planning for disruption
The home had a business continuity plan and written guidance for safe working during the pandemic.
“A business continuity plan was in place, to reduce potential disruption to people's care.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently checked and supported to visit safely?
- 02How do staff currently use protective equipment, and when was their infection control training last updated?
- 03What is the current procedure for new admissions, including testing and isolation?
- 04How are people supported to keep in touch with relatives if visits cannot take place?
- 05How are people monitored for signs of COVID-19 or other infections when routine testing is not carried out?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic, so it was not a full inspection of all aspects of the home. This explanation was written from the published report of 14 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Park View was rated Good overall; inspectors found kind, personalised care, but end-of-life wishes had not been discussed.
The CQC visited on 11 and 12 March 2019. One inspector reviewed records, medicines, staff files and quality checks. They spoke with people living at the home, staff, relatives and a health and social care professional.
The home supported three people with autism and complex physical and learning disabilities. Inspectors found enough trained staff, safe medicines arrangements, good access to healthcare and a comfortable environment. People were supported to make choices, communicate in their own way, enjoy activities and stay involved with family and the community.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published in October 2016. The report identified one area for improvement because the home had not discussed people's end-of-life wishes with them or their families.
Kind and patient staff
Inspectors saw exceptionally compassionate care. Staff gave people time to respond and adapted their communication to each person.
“We observed highly motivated staff who offered care and support that was exceptionally compassionate and kind.” from the report
Personalised daily life
People were supported to choose meals, take part in hobbies and access the community. Their care plans reflected their interests and goals.
“People were supported to access the community and participate in activities which matched their hobbies and interests” from the report
Safe medicines and staffing
The records checked showed medicines had been given correctly, with no gaps. Staffing rotas covered the required shifts and new staff had been recruited to fill vacancies.
“All three medicine administration records (MARs) we reviewed had been filled out correctly with no gaps in administration.” from the report
Good involvement and choice
People and relatives were involved in care planning and decisions. Staff used different ways to help people express their wishes.
“Staff were exceptional at helping people to express their views so that staff and managers at all levels understood peoples, preferences, wishes and choices.” from the report
Learning from incidents
The home reviewed incidents and made practical changes to reduce the chance of them happening again.
“Lessons were learned when things went wrong so that improvements could be made to the service to keep people safe.” from the report
End-of-life planning
needs fixingThe provider had not discussed people's end-of-life wishes with them or their families. The manager was also unclear about what would happen if someone needed end-of-life care at the home.
“We recommend the provider explore peoples end of life wishes in line with national guidance.” from the report
- 01How have you acted on the recommendation to discuss and record people's end-of-life wishes?
- 02What would happen if someone living here needed end-of-life care?
- 03How do you make sure staff understand each person's preferred way of communicating?
- 04How are people involved in planning their meals, activities and care reviews?
- 05How will care remain consistent while the registered manager is seconded elsewhere?
This was a scheduled inspection covering all five CQC questions, including the care provided and the home environment; all five ratings were given. This explanation was written from the published report of 13 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park View
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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76 live-in carers within about two hours of Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,370 a week. 62 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.