CQC report explained · a residential care home
What the CQC found at Park Road CCT
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, staff knew how to respond to concerns, medicines were managed safely and there were enough staff to meet people's needs.
- Effective?
- Good
- People's physical, social and mental health needs were assessed and reviewed. Staff received relevant training and worked with other agencies to support people's health.
- Caring?
- Good
- People described staff as friendly and caring. Staff respected privacy, supported choice and helped people develop their independence.
- Responsive?
- Good
- Care was planned around each person's needs, preferences and goals. People were supported with communication, activities, relationships and raising concerns.
- Well-led?
- Good
- People, staff and professionals expressed confidence in the management team. Audits and reviews were used to monitor care and record improvements.
What inspectors found, April 2022
Park Road CCT is rated Good; inspectors found safe, caring and person-centred support with good leadership.
The inspection took place on 14 March 2022, with activity continuing until 17 March. One inspector visited the home, spoke with one person, staff and professionals, and checked care, medicines, recruitment and management records. Infection prevention and COVID-19 arrangements were also checked.
The person using the service was supported by enough staff and told inspectors they felt safe. Staff understood people's risks, medicines were managed safely, and infection control arrangements were in place. Care plans were regularly reviewed and staff worked with health and social care professionals.
Inspectors found kind and respectful support. People were helped to make choices, build independence, follow their interests and keep important relationships. The home received Good ratings in all five areas: safe, effective, caring, responsive and well-led. This was the first inspection since the service registered in 2019.
People felt safe
Staff understood people's risks and knew what to do if they were worried about someone's safety or wellbeing. There were enough staff to provide the assessed support.
“There were enough staff to meet people's needs.” from the report
Respectful support
People's choices, privacy and decisions were respected. Staff supported people to develop independence and take part in daily life.
“Staff supported and encouraged people to maintain and develop their independent living skills.” from the report
Personalised care
Care plans recorded people's wishes, preferences, communication needs and future goals. Staff were told about changes through daily handovers.
“People's life histories and experiences were known by staff.” from the report
Good partnership working
The home worked with health and social care professionals to meet people's needs. Professionals gave positive feedback about communication and responsiveness.
“The management team are really on the ball. They are quick to raise any concerns.” from the report
Management oversight
The management team used care reviews, risk assessments, medicines checks and other audits to monitor the service. Where changes were needed, actions and timescales were recorded.
“People, staff and professionals expressed confidence in the management team.” from the report
Inspectors raised no specific concerns in this report.
- 01How is staff training tailored to the mental health needs and risks of the person who would live here?
- 02What is the progress of the newly appointed manager's application to become registered?
- 03How will you support the person to build independence while keeping them safe when they go out?
- 04How are medicines, including 'as required' medicines, checked and recorded for each person?
- 05When will the planned redecoration and quiet space off the garden be completed, and how will residents be involved?
This was the first inspection and covered all five key questions, including infection prevention and COVID-19 arrangements; there were no previous ratings to carry forward. This explanation was written from the published report of 12 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park Road CCT
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2019
Registered with the Care Quality Commission on 8 May 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Wolverhampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 89 can care for a couple. 9 years' experience on average.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.