CQC report explained · a care home with nursing
What the CQC found at Park Lane Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including personal protective equipment, testing, visitors, admissions, hygiene and outbreak management. The provider also said it had measures to reduce the effect of COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, February 2022
Park Lane Residential Home was inspected but not rated; inspectors found good infection prevention measures during a recent COVID-19 outbreak.
This was an announced, targeted inspection on 10 February 2022. Inspectors focused on infection prevention and control, and asked about staffing pressures linked to COVID-19.
The home had recently experienced a COVID-19 outbreak. Inspectors were assured that it was using personal protective equipment safely, arranging testing, managing visitors, and following shielding and distancing rules.
Inspectors also found that COVID-19 risks had been assessed for people living in the home. An independent audit in January 2022 found high standards of hygiene and infection prevention.
This report does not give an overall quality rating. The Safe question was inspected but not rated, and the other areas were not assessed in this targeted inspection.
COVID-19 risk assessments
The home had completed assessments of the COVID-19 risks faced by people living there.
“Appropriate assessments had been completed for individuals to reflect risks they faced from COVID-19 in their own home.” from the report
Infection control
Inspectors were assured that the home had measures to manage its recent outbreak and prevent infections spreading.
“The service had recently experienced an outbreak of COVID-19. Measures to keep people safe had been applied during the outbreak and these continued.” from the report
Hygiene standards
An independent infection control audit in January 2022 found high standards of hygiene and infection prevention.
“The last independent infection control audit had been completed in January 2022 and found high standards of hygiene and infection prevention had been achieved.” from the report
Visits
The home enabled visits from friends and relatives in designated areas, with procedures intended to reduce infection risks.
“The provider facilitated visits for people from friends and relatives in designated areas which enabled peoples' human rights to be upheld.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention arrangements are in place now, following the COVID-19 outbreak described in the report?
- 02How are visitors currently managed to reduce the risk of infections spreading?
- 03How do you check that staff are using personal protective equipment safely and effectively?
- 04What measures are in place if COVID-19 or other infection causes staffing pressures?
- 05When was the most recent independent infection control audit, and what did it find?
This was a targeted inspection of infection prevention and control, with questions about COVID-19-related staffing pressures; it did not rate the other four questions or give an overall rating. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Park Lane Residential Home was rated Good; inspectors found safe, caring and personalised support across all five areas.
This was an unannounced, planned comprehensive inspection on 6 and 7 March 2019. The inspectors spoke with people living there, relatives, staff and a healthcare professional. They also reviewed care records, training, recruitment, medicines, incidents, complaints and building records.
The inspectors found that people were safe and that medicines, staffing, recruitment and infection control were managed well. Care was tailored to people's needs and preferences. Staff treated people with kindness, dignity and respect, and supported their choices.
People could choose from activities, meals and different communal spaces. The home had dementia-friendly decoration, a secure garden, a bar area and a hair salon. Inspectors also found strong leadership, good quality checks and positive relationships with people, relatives and healthcare professionals.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection, published in July 2016. No information of concern had been received before this inspection.
Safe staffing
The manager used a dependency tool to plan staffing and usually kept an extra staff member available. Inspectors saw enough staff to meet people's needs and provide companionship.
“During the inspection we saw that there were enough staff, not only to meet people's needs, but also to provide companionship to the people living there.” from the report
Safe medicines
Medicines were given at the right time. Staff who administered them were trained and checked regularly, and electronic records were audited.
“Medicines were safely managed. People received their medication at the right time.” from the report
Personalised activities
Activities were planned around people's interests and dementia needs. Inspectors saw people enjoying a lively group session, and the home also offered a bar and hair salon.
“There was a variety of activities on offer. Activities were tailored to the individual preferences of the people living there.” from the report
Kind, respectful care
Staff knew people well and supported their privacy, dignity, independence and personal choices. Inspectors saw staff reassure people who became distressed.
“During the inspection many kind and caring interactions between staff and people living there were seen.” from the report
Strong leadership
People, relatives, staff and a healthcare professional spoke very positively about the management. The home had quality checks and an open approach to feedback.
“Without exception, people living there and their relatives told us they had an open and transparent relationship with the registered manager” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's individual risks and care needs after they move in?
- 02How often will my relative's medicines records and staff competency be checked?
- 03Which activities would suit my relative's interests, abilities and dementia needs?
- 04How will my relative be supported to maintain their independence, privacy, relationships and personal choices?
- 05How can relatives raise concerns or give feedback, and how will the home keep us informed about changes in care?
This was an unannounced, planned comprehensive inspection covering all five CQC areas, including the premises and care provided. This explanation was written from the published report of 6 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park Lane Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- May 2012
Registered with the Care Quality Commission on 29 May 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.