CQC report explained · a residential care home
What the CQC found at Park House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Requires improvement
- Inspectors were assured that infection prevention and control measures were in place. They found enough staff to care for people safely and arrangements to manage COVID-19 risks.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good COVID-19 infection control and enough staff during a targeted visit.
Inspectors visited the home on 28 February 2022. The visit was announced 24 hours in advance and followed a recent COVID-19 outbreak.
They checked infection prevention and control measures and asked about staffing pressures. They found testing, vaccination checks, PPE, cleaning, visiting arrangements and plans for new admissions were in place. They were assured that the home was managing infection risks safely.
There were enough staff during the visit, including agency staff to cover gaps. The home was clean and tidy, and staff had received extra infection control training.
The service was inspected but not rated. This means the visit did not provide a full quality rating for the home. It was a targeted check of infection control and staffing pressures, rather than a full inspection of all aspects of care.
Infection control
The home had testing, PPE, vaccination checks, cleaning and infection control procedures in place. Inspectors were assured that outbreaks could be prevented or managed.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Staffing
Inspectors found enough staff to care for people safely. Agency staff were used when regular staff were unavailable.
“There were enough staff to care for people safely, with staff receiving additional infection control training during the pandemic.” from the report
Clean environment
The home was clean and tidy during the visit, with domestic staff working throughout the day.
“We observed the home to be clean and tidy, with domestic staff carrying out their duties throughout the day.” from the report
Monitoring
The home carried out regular checks of its infection control standards.
“Regular infection control audits were undertaken to ensure standards were maintained.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you now manage visits when there is a COVID-19 outbreak or other infection risk?
- 02What happened after the recent COVID-19 outbreak, and were any infection control arrangements changed?
- 03How do you cover shifts when regular staff are unavailable, and how do you check agency staff are suitable?
- 04How are new admissions tested and supported during any required period of self-isolation?
- 05What do your regular infection control audits show, and can families see the actions taken after any problems?
This was a targeted inspection of infection prevention and control and staffing pressures; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 10 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured about infection prevention and control.
The home provides personal care for up to 28 people. There were 19 people living there when inspectors visited on 24 November 2020.
This was an announced, targeted inspection during the coronavirus outbreak. Inspectors looked at infection prevention and control, including testing, protective equipment, visiting, distancing, cleanliness and outbreak management.
Inspectors were assured that the home was following safe infection prevention and control procedures. When people tested positive for Covid-19, they were cared for on a separate floor by a separate staff team while isolating.
The home was inspected but not rated. This means the visit did not give a quality rating, and it does not provide a full assessment of all aspects of care.
Separating people with Covid-19
The home could keep people who tested positive on a different floor, with their own staff, during isolation.
“When people were Covid-19 positive the service was able to cohort them on a different floor with their own staff whilst they were isolating.” from the report
Support with testing
Staff gave reassurance and encouragement to a person who was frightened of testing and could not consent themselves. Consent was obtained from their next of kin.
“staff worked with them to give them reassurance and encouragement to have the test.” from the report
Infection control arrangements
Inspectors were assured that the home had arrangements covering visitors, distancing, admissions, protective equipment, testing, cleanliness and outbreak management.
“We were assured that the provider was using PPE effectively and safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you now separate and support people who test positive for an infection?
- 02How do you support someone who is frightened of testing or cannot consent to it?
- 03How do you make sure visitors follow the current infection prevention arrangements?
- 04How often is the infection prevention and control policy reviewed and updated?
- 05What were the home's ratings for caring, effective, responsive and well-led care at its previous full inspection?
This was a targeted, announced inspection of infection prevention and control only; the home was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 15 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park House Residential Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Park House Residential Care Home →
- December 2020Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Park House Residential Care Home →
- April 2020Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2017Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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