CQC report explained · a residential care home
What the CQC found at Park House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe.
This was a targeted, announced inspection on 21 January 2021. It focused only on infection prevention and control during the coronavirus pandemic.
Inspectors found good arrangements for cleaning, personal protective equipment, testing, social distancing and managing people who were isolating or had symptoms. Staff had infection control training and a dedicated infection control lead monitored practice.
The home supported people to keep in touch with relatives by telephone and social media. At the time, visits had stopped in line with national guidance.
The service was inspected but not rated. This report does not provide a full rating of the home's care or management.
Infection control leadership
A dedicated infection control lead worked with management to monitor staff practice and infection prevention procedures.
“The home had a dedicated infection control champion who was also their head housekeeper.” from the report
PPE and training
Staff were seen wearing suitable PPE, and the home had supplies and training covering PPE, hand hygiene and coronavirus-related procedures.
“Staff were observed to be wearing appropriate personal protective equipment (PPE) at all times.” from the report
Support during isolation
People who were isolating or had symptoms were supported by a dedicated staff team. The home also helped people stay in touch with relatives remotely.
“People were cared for by a dedicated staff team who provided a support bubble to meet all of their needs and reduce any feelings of isolation and loneliness.” from the report
Testing and vaccination
The home was taking part in whole-home coronavirus testing, and staff and residents were in the process of receiving vaccinations at the time of inspection.
“The home was participating in the whole home Covid testing programme.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are staff and residents tested for infections, and how are results managed?
- 03How do you support people who need to isolate or develop symptoms?
- 04How can relatives visit or keep in contact if visits are restricted?
- 05What training and checks do staff receive on using PPE and hand hygiene?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated overall and the other key questions were not assessed. This explanation was written from the published report of 10 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
This was a planned, unannounced inspection on 17 December 2019. One inspector spoke with people living at the home, relatives, health professionals and staff. They also checked care records, staff recruitment and training records, medicines and management systems.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, good care planning and kind, respectful support. People were supported to make choices and stay as independent as possible.
The home had improved since the previous inspection, which was rated Requires Improvement. Earlier concerns about medicines and quality checks had been addressed, and the provider was no longer in breach of those regulations. Inspectors did identify some records about behaviour and decision-making that needed improvement.
Kind, personalised care
Staff knew people well and provided care that supported positive outcomes and fulfilled lives.
“People received very good person-centred care from staff who knew their needs well.” from the report
Enough staff
Inspectors found enough staff on duty, with time to provide care and speak with people.
“There were always enough staff on duty.” from the report
Safe medicines
Medicines were managed safely, with accurate records and regular checks.
“People received their medicines when they needed them.” from the report
Good activities
People could take part in activities suited to different interests, including links with local schools and choirs.
“Good activities were in place at the home which were suitable for people's different needs and interests.” from the report
Improved management
Quality checks were effective and had led to improvements since the previous inspection.
“Quality assurance checks were effective. They had led to positive changes taking place at the home.” from the report
Behaviour records
needs fixingRecords showing how to support people whose behaviour may challenge needed improvement. Extra training had been arranged to improve staff skills and record keeping.
“Records to show how people who displayed behaviours which challenge needed to be improved.” from the report
Decision-making records
minorSome records about mental capacity assessments and best-interest decisions had been completed when they were not needed. Inspectors recommended that the home review its recording processes.
“Records for MCA assessments and best interests' decisions were in place when they were not needed.” from the report
- 01How will you improve records about behaviours that may challenge, and how will you check that staff use them consistently?
- 02What extra training have staff received to support people whose behaviour may challenge?
- 03How do you make sure mental capacity and best-interest records are completed only when needed?
- 04How often are medicines records and quality checks reviewed now that the previous concerns have been addressed?
- 05How will you involve my relative and our family in reviewing their care and activities?
This was a planned inspection covering all five CQC questions; the report says Safe, Effective and Well-led improved from Requires Improvement, while Caring and Responsive remained Good. This explanation was written from the published report of 10 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park House
3 rated inspections over 4 years: the service has slipped, from Outstanding to Good.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2018Requires improvementdown from OutstandingSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2016OutstandingSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Outstanding
- June 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 29 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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31 live-in carers within about an hour of Redcar and Cleveland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 29 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.