CQC report explained · a residential care home
What the CQC found at Park House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2021
Park House rated Good; inspectors found kind, respectful care and strong infection control, but this was a targeted inspection rather than a full review.
This was an unannounced targeted inspection on 2 June 2021. Inspectors were checking a specific concern about how risks were managed. They also checked infection prevention and control because of Covid-19.
Inspectors spoke with seven people, six relatives, staff, health professionals and the manager. They reviewed Covid-19 records, compliments and complaints. They found no evidence that people were at risk of harm from the concern they examined.
People and relatives said staff were kind, respectful and knew people well. The home was clean, staff used protective equipment properly, testing was in place and visits were supported.
The overall rating stayed Good. The Safe, Caring and Well-led areas were inspected but not rated because this visit did not cover every part of those areas.
Kind and respectful care
People and relatives said staff treated people well and with dignity. Staff knew people and provided personalised care.
“People told us the staff were kind and treated them well.” from the report
Infection control
The home had additional cleaning, suitable Covid-19 cleaning products, testing and supplies of protective equipment. Inspectors saw staff wearing it appropriately.
“Staff were seen to be wearing their PPE appropriately throughout our visit.” from the report
Responsive leadership
Staff said the manager was approachable and listened to concerns and ideas. Health professionals described the team as well organised and positive.
“They told us the registered manger was approachable and responsive.” from the report
Inspectors raised no specific concerns in this report.
- 01What was the specific concern about management of risk, and what action was taken after this inspection?
- 02How do you now check that risks are identified, managed and reviewed for each person?
- 03How will you keep infection prevention, testing, protective equipment and visiting arrangements up to date?
- 04How would community nursing care be arranged if my relative needed nursing support?
- 05When was the last full inspection, and what were the findings that led to the current Good rating?
This was an unannounced targeted inspection of a specific concern about management of risk and infection prevention and control; it did not assess all parts of the five key questions, so the previous ratings carried over. This explanation was written from the published report of 23 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Park House was rated Good in all five areas; inspectors found safe, kind and personalised care, with communication support improved since the last inspection.
This was a planned, unannounced inspection over two days. Inspectors spoke with people, relatives, staff and a health professional. They observed care and checked care plans, medicines records, staff files, training records, incident records and quality checks.
The home supported up to 20 older people living with dementia. All 20 places were occupied during the inspection. Inspectors found people felt safe and well cared for. Medicines were given as prescribed, staff understood people's risks, and there were enough staff to meet people's needs.
Care was personalised and people were treated with kindness, dignity and respect. Staff supported people's communication, choices, independence, activities and contact with family. The home also worked with health professionals and used regular checks to monitor quality.
All five CQC questions were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection had rated Responsive Requires Improvement because of concerns about communication needs. Inspectors found those shortfalls had been addressed.
Safe medicines
People received medicines on time and at the right dose. Records were complete and regularly checked by management.
“People received their medicines on time, at the correct dose and had regular medicines reviews.” from the report
Personalised communication
The home identified and recorded people's communication needs. Since the previous inspection, staff had introduced picture prompt cards and used a mini whiteboard for one person.
“Since the previous inspection the management had developed a collection of picture prompt cards that were used by staff when interacting and communicating with people living with dementia or sensory impairments.” from the report
Kind and respectful care
Inspectors saw compassionate interactions. Staff knocked before entering rooms, used people's preferred names and respected privacy.
“People were treated with kindness and compassion. People and their relatives stated that they or, their family members, were well cared for in the home.” from the report
Choice and independence
People could choose how to spend their time and when to get up or go to bed. Staff supported independence and used the least restrictive approach.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.” from the report
Activities and links with the community
People could join activities in the home and local community, or choose to spend time alone. Staff supported individual interests and preferences.
“People had the opportunity to participate in a range of activities both in the home and the local community.” from the report
Quality checks
Management carried out regular audits and used incidents, feedback and staff meetings to identify and share learning.
“Monthly audits included areas such as: care plans, medicines, training and kitchen files.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative's individual communication needs, and which picture cards or communication aids would you use?
- 02How will you review my relative's medicines, and how are medicine records checked for errors?
- 03What staffing levels are usually in place, and how would you cover sickness or holidays?
- 04Which activities would match my relative's interests, and how would you support them if they prefer time alone?
- 05If my relative cannot make a particular decision, how will you assess capacity and involve family or representatives in a best-interest decision?
This was an unannounced planned inspection covering the home and care provided, with all five CQC questions assessed; the report says the previous Responsive concerns had been addressed. This explanation was written from the published report of 30 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park House
3 rated inspections over 5 years: the service has held its Good rating throughout.
- June 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2019Goodstayed Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 26 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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15 live-in carers within about an hour of Dorset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,040 to £1,340 a week. 11 can care for a couple. 10 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.