CQC report explained · a residential care home
What the CQC found at Park House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitor safety, testing, personal protective equipment, cleaning and outbreak management.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Park House Care Home: infection control inspection found strong COVID-19 safeguards, but the service was inspected but not rated.
This was an announced, targeted inspection on 25 February 2021. It focused on infection prevention and control during the COVID-19 pandemic.
Inspectors were assured that the home was managing visitors, testing, personal protective equipment, social distancing, cleaning and possible outbreaks safely. The home had created a separate visiting room and used screening and protective equipment for visitors.
People and relatives said they felt safe and well cared for. Staff were described as knowledgeable, competent and caring, and inspectors found the home clean and free from bad smells.
The service was inspected but not rated. This report does not provide a rating for the wider areas of care.
Safe visiting arrangements
The home had created a separate visiting room with a screen and intercom. Visitors were offered testing, health screening, temperature checks and personal protective equipment.
“A purpose-built visiting room had been created.” from the report
Positive feedback from people and relatives
People said they felt safe and well cared for. Relatives said the home kept them informed and helped them maintain contact during the pandemic.
“People told us that they felt safe and well cared for and made positive comments about the way they had been cared for throughout the COVID-19 pandemic.” from the report
Trained and caring staff
Staff had received infection control training and showed confidence in carrying out their duties.
“Staff presented as, knowledgeable, competent and caring professionals.” from the report
Clean environment
Inspectors found the home clean and without unpleasant smells. Enhanced cleaning schedules were being used to reduce infection risks.
“The home was clean and free of malodour throughout.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the separate visiting room and visitor screening arrangements still in place?
- 02How are people and staff currently tested for infections?
- 03How do staff receive and update their infection prevention and control training?
- 04How often are enhanced cleaning schedules reviewed?
- 05What arrangements are in place if there is an infection outbreak?
This was a targeted inspection of infection prevention and control, with the Safe question inspected but not rated; the wider areas of care were not assessed in this report. This explanation was written from the published report of 18 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Park House Care Home was rated Good; inspectors found safe, kind and person-centred care, with some information and dementia-support improvements needed.
This was an unannounced inspection on 12 June 2018. Inspectors reviewed records, observed care, spoke with people living at the home, visitors and staff, and checked recruitment and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practices, suitable training, kind care and personalised support.
The home had limited information for people with vision problems and limited consideration of the environment for people living with dementia. Inspectors also found that two required notifications had not initially been sent to the CQC, although these were sent after the inspection.
Enough staff
Inspectors found staffing levels were sufficient to support people safely. The home generally used its own staff rather than agency workers.
“Rotas showed there was enough staff at the home to support people safely.” from the report
Safe medicines
Medicines records checked by inspectors were accurate, and stock balances matched the records.
“Senior staff received training by a competent person in the administration of medication and additionally received annual updates and competency refreshers.” from the report
Kind and dignified care
People and relatives spoke highly of the staff. Inspectors saw staff treating people kindly and respecting privacy and dignity.
“We observed staff treating people with kindness and dignity throughout the day.” from the report
Personalised support
Care plans included people's likes, dislikes, backgrounds and routines. Inspectors saw staff supporting people to follow their individual interests.
“Care plans contained information with regards to people's likes, dislikes, backgrounds and routines.” from the report
Information was not accessible for everyone
needs fixingSome people with vision problems would have benefited from information being presented differently. The report says there was limited information to support them.
“However, we saw that some people had problems with their vision, and would benefit from information being presented to them in another way so they could engage with it.” from the report
Dementia-friendly environment
needs fixingInspectors found limited consideration of how the environment could support people living with dementia and independence. This was raised during the inspection.
“There was limited consideration given to support people who were living with dementia.” from the report
Two missed notifications
needs fixingTwo required notifications had not been sent to the CQC at the time they were due. The report says this was an oversight and that the notifications were later sent.
“We saw however, that there were two occasions when we had not been sent a notification when required.” from the report
- 01What changes have been made to provide information in suitable formats for people with vision problems?
- 02How does the home support people living with dementia through its layout, signs, colours and furnishings?
- 03What checks are now in place to make sure all required CQC notifications are sent on time?
- 04How are people's individual routines, interests, eating needs and healthcare referrals recorded and reviewed?
- 05How often are care plans and risk assessments checked and updated?
This was an unannounced inspection covering all five key questions, including the care provided and the home environment. This explanation was written from the published report of 26 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Park House Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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