CQC report explained · a residential care home
What the CQC found at Parc Vro Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2023
Rated Good; inspectors found safe, kind and personalised care, with further mental capacity training planned.
Inspectors made an unannounced visit on 22 June 2023. They spoke with people living at the home, relatives, staff and a health and social care professional. They also checked care, medicine and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practices, suitable care plans, kind interactions and good communication with families and professionals.
The report describes improvements since the new provider and management team took over. The home had stronger systems for checking quality and safety, and people, relatives and staff spoke positively about the changes.
This was the first inspection since the home registered with the current provider. The previous provider was also rated Good in a report published on 21 April 2022.
Safe care and staffing
Inspectors found that risks were well managed and that there were enough staff. The home did not use agency staff, so people were supported by staff they knew.
“Risks to people's safety and wellbeing were assessed and well managed.” from the report
Personalised care plans
Care plans included people's histories, preferences and health needs. People and relatives were involved in developing and reviewing them.
“Care plans were person centred and had detailed information about people's backgrounds, history, social, physical, and mental health needs.” from the report
Kind and respectful staff
Inspectors saw consistently kind and compassionate interactions. People were supported to make choices and maintain their dignity and independence.
“Without exception the interactions between people and staff at all levels were kind and compassionate.” from the report
Strong communication and leadership
The new management team kept people, relatives and staff informed. Quality checks were used to identify and act on improvements.
“There were robust quality assurance and auditing systems in place designed to drive improvements in the service's performance.” from the report
Mental capacity training
minorManagers identified that staff would benefit from more training about mental capacity. The report says this training had been booked, so families may wish to check that it has been completed.
“The management team had identified that further staff training in the area of mental capacity would be beneficial, so that staff had a better understanding in this area.” from the report
- 01Has the planned further training on mental capacity been completed, and how is staff understanding checked?
- 02How are people's views included in care plan reviews, and how often are those reviews updated?
- 03How will you keep families informed through meetings, conversations and the relatives' mobile app?
- 04What progress has been made with the environmental action plan, including the planned new kitchen?
- 05How do you ensure there are enough familiar staff when there are absences?
This was an unannounced inspection covering all five key questions, including infection prevention and control; it was the first inspection since registration with the current provider. This explanation was written from the published report of 6 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parc Vro Residential Home
5 rated inspections over 8 years: the service has held its Good rating throughout.
- July 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2022Goodup from Requires improvementSafe: GoodEffective: GoodResponsive: GoodWell-led: Good
- October 2020Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- November 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2022
Registered with the Care Quality Commission on 22 April 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.