CQC report explained · a residential care home
What the CQC found at Parade Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Recruitment, staffing and infection control were suitable, but some health risks were not consistently recorded and staff were not aware of the purpose of all medicines.
- Effective?
- Good
- People received support from a consistent, trained staff team. Their healthcare, nutrition and communication needs were assessed, and the home worked with health professionals.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people to make everyday choices, maintain independence and stay involved in decisions about their care.
- Responsive?
- Good
- Staff knew people well and supported relationships, communication, activities and visitors. However, some care plans did not explain how to respond to changes in people's health or behaviour.
- Well-led?
- Good
- The home had a positive culture and management audits were used to identify improvements. People, relatives and staff were asked for their views and could speak with the management team.
What inspectors found, April 2022
Parade Rest Home rated Good; inspectors found kind, safe care, but some care plans and medicine information were incomplete.
This was an unannounced inspection on 04 April 2022. One inspector spoke with people, relatives, staff and a health professional. They observed care, looked around the home and checked care, medicine, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were protected from abuse, staff were recruited safely, and infection control arrangements were suitable. People also received support with healthcare, food, communication, activities and end of life care.
Inspectors found that some care plans did not contain enough information about health conditions or behaviour support. Staff also did not know what some medicines were prescribed for. These were recommendations, not stated breaches of regulations.
Kind and respectful care
People and relatives spoke positively about the care. Inspectors observed staff respecting privacy and treating people kindly.
“People told us they were treated with respect and kindness by caring and competent staff and our observations confirmed this.” from the report
Safe staffing
Recruitment checks were thorough and staffing levels were adjusted when people's needs changed.
“The provider ensured appropriate staffing arrangements were in place to meet the assessed needs of the people in a person-centred and timely way.” from the report
Health and nutrition support
The home worked with health professionals and identified people's nutritional needs. Staff understood support such as fortified diets.
“The registered manager worked effectively with healthcare professionals to ensure people's healthcare needs were met.” from the report
Choice and relationships
People were supported to make daily choices, remain independent and maintain important relationships. Visitors were welcomed.
“Staff supported people to maintain and develop relationships that were important to them.” from the report
Positive management
Staff said they felt supported, and management used audits and feedback to monitor the service and make improvements.
“The registered manager had audits to monitor the standard of care provided.” from the report
Care plans lacked some important detail
needs fixingSome care plans did not explain the support needed for health conditions or behaviour. Staff knew some information in practice, but it was not always recorded to guide everyone.
“Not all the care plans reflected the knowledge staff had on what strategies to use to manage people's behaviours.” from the report
Medicine information
needs fixingMedicines were stored correctly and given as prescribed, but the provider and staff were not aware of the purpose of all medicines administered.
“The provider was not aware of what all the medicines they administered were for.” from the report
- 01How have you reviewed care plans so they explain what to do if each person's health changes?
- 02How do you make sure every member of staff knows what each medicine is for?
- 03What action have you taken following the recommendation about behaviour support plans?
- 04How do you check that staff follow each person's recorded communication, nutrition and health needs?
- 05How can relatives see or contribute to updates in their family member's care plan?
This was an unannounced inspection of the care, premises and management of the home, covering all five CQC key questions. This explanation was written from the published report of 28 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Parade Rest Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- April 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2019
Registered with the Care Quality Commission on 29 October 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.