CQC report explained · a residential care home
What the CQC found at PACO Rehabilitation Services
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, regular risk reviews, safe recruitment and well-managed medicines. The home was clean and had systems for safeguarding, fire safety and learning from incidents.
- Effective?
- Good
- People’s needs were assessed before admission and care plans were reviewed with them and other professionals. Staff received training and people were supported with food, physical health and mental health needs.
- Caring?
- Good
- People described staff as kind and caring. Inspectors found that people were treated with dignity, involved in decisions and supported to develop independence.
- Responsive?
- Good
- Care plans included people’s preferences, mental health needs and guidance for changing needs. People had keyworkers, regular care meetings and support with relationships, activities and communication.
- Well-led?
- Good
- People and professionals gave positive feedback about management. The home held meetings, collected feedback and carried out audits covering areas such as medicines, safety and infection control.
What inspectors found, February 2020
PACO Rehabilitation Services was rated Good; inspectors found safe, kind and personalised care for people recovering from long-term mental health problems.
This was the first inspection since the home registered in January 2019. One inspector visited on 21 January 2020, spoke with people, staff and health professionals, and checked care, medicine and staff records.
The home supported up to three people with mental health needs. Inspectors found enough staff, safe medicine systems, a clean environment and suitable risk assessments. People’s health, food and drink needs were supported.
People said staff were kind, respectful and supportive. They were involved in their care plans and encouraged to build daily living skills and greater independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found consistently good care at the time of this inspection, but the rating is not a guarantee that every future experience will be the same.
Safe medicines and staffing
Staff were trained and assessed as competent to support people with medicines. Inspectors found enough staff to meet people’s needs safely.
“There were enough staff to ensure people's needs were safely met.” from the report
Kind and respectful care
People said staff listened to them and treated them with dignity. Staff supported people’s emotional wellbeing and personal choices.
“People were treated well.” from the report
Building independence
The home helped people practise daily living skills, including cooking and making things for themselves. People also took part in volunteering and adult education.
“The service focused on enabling people to be more independent and learn daily living skills.” from the report
Good partnership working
The home worked with mental health and other health professionals to plan care and share relevant information.
“The service worked with a range of health and social care professionals to ensure people's needs continued to be met.” from the report
People have a voice
Residents’ meetings covered the running of the home, menus, activities and safety. People took turns chairing the meetings.
“It gives us a chance to practice speaking up.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative’s particular mental health needs and recovery goals?
- 02How many staff are on duty now, and how is one-to-one support arranged when it is needed?
- 03How are medicines checked, and how are staff kept competent to support people with them?
- 04How often would my relative attend care programme approach meetings, and how would they be involved?
- 05How would you support my relative to develop daily living skills and maintain relationships outside the home?
This was a planned first inspection of the care home and covered all five CQC questions, including the premises and the care provided. This explanation was written from the published report of 13 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of PACO Rehabilitation Services
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at PACO Rehabilitation Services →
- January 2019
Registered with the Care Quality Commission on 17 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Lewisham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 82 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Usha rapidly became 'one of the family' and is sorely missed.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.