CQC report explained · a residential care home
What the CQC found at Oxford Respite Service
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, medicines were handled safely, recruitment checks were completed and there were enough staff. They recommended seeking advice about the suitability and security of the windows.
- Effective?
- Good
- Staff had relevant training, supervision and support. People were supported with decision-making, food and drink, and their health and social care needs.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff understood people's communication methods, preferences and personal care needs.
- Responsive?
- Good
- Support plans were personalised and reviewed regularly. People took part in activities they enjoyed, and relatives knew how to raise concerns.
- Well-led?
- Good
- Inspectors found approachable management, good teamwork and systems to monitor quality and safety. The home worked well with community professionals.
What inspectors found, June 2018
Rated Good; inspectors found safe, caring and personalised support, with concerns about window security and garden privacy.
This was an announced inspection on 25 April 2018. Inspectors observed care, spoke with two people, telephoned seven relatives, and spoke with staff, managers and community professionals. They also checked support plans, medicines records, training records and other documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines procedures, suitable training, respectful care and support tailored to people's needs.
There was one recommendation to seek advice about the security and suitability of the windows. Inspectors also noted that the overlooked garden could offer more privacy. This was the first inspection since the provider registered the home in June 2017.
Personalised support
Support plans described people's preferences, communication needs and goals. Staff adapted support when people's needs changed.
“People received individualised care from staff who understood and followed their known wishes and preferences.” from the report
Kind and respectful care
Inspectors observed positive relationships, and relatives gave consistently positive feedback about the care.
“People were treated with dignity and respect and their privacy was protected.” from the report
Skilled staff
Staff received induction, refresher training and supervision, including training for specialist support needs.
“People benefitted from a staff team that was well trained.” from the report
Safe medicines and staffing
The home had enough staff and used secure medicines procedures. Records were completed accurately.
“People received their medicines as prescribed. Medicines were stored securely and disposed of safely and accurate records of medicines were completed.” from the report
Good communication
Relatives said they were kept updated and could contact the home with worries. Community professionals also described communication as effective.
“Relatives told us they were included in reviews and were always appropriately updated with regular contact and discussions with staff.” from the report
Window security
seriousInspectors found that window restrictors could be removed and were concerned about possible access into the building. They recommended seeking advice to reduce this potential risk.
“We recommend that the service seek advice and guidance from appropriate bodies, about the suitability of the windows and their security to ensure people are kept safe from potential harm.” from the report
Garden privacy
minorThe garden was overlooked by nearby houses and a footpath. Inspectors said better screening could help protect people's privacy.
“This could mean that if people were in the garden, they would not have the privacy which would be important if they wanted to sit quietly.” from the report
- 01What advice was obtained about the window security, and what changes have been made since the inspection?
- 02How do you protect people's privacy when they use the overlooked garden?
- 03How are support plans updated when a person's needs or communication methods change?
- 04What specialist training do staff have for the needs of the person staying here, such as epilepsy, choking or enteral feeding?
- 05How will relatives be updated during a person's respite stay, especially if their health or needs change?
This was the first comprehensive inspection since registration in June 2017 and covered the premises, care and all five CQC questions. This explanation was written from the published report of 14 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Oxford Respite Service
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017
Registered with the Care Quality Commission on 7 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.