CQC report explained · a residential care home
What the CQC found at 170 Oval Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were assessed, staffing was sufficient and medicines were managed safely, although some positive behaviour risk assessments needed updating.
- Effective?
- Good
- Staff had relevant training and people had access to food, healthcare and support for their health needs. Staff supervision had not been as frequent as the provider's policy required, but new dates and a revised format had been put in place.
- Caring?
- Good
- Staff were observed speaking calmly and kindly with people. People were supported with dignity, privacy, choice, equality and independence.
- Responsive?
- Good
- Care plans recorded people's preferences and important relationships. People were supported with communication, activities, family contact and choices about their care.
- Well-led?
- Good
- Inspectors found an open culture, supportive management and regular checks of care, medicines, staff records, health and safety. People, relatives and staff could give feedback.
What inspectors found, January 2023
Oval Residential Home - 170 Oval Road is rated Good; inspectors found kind, personalised care, with some records and supervision needing attention.
Inspectors made an unannounced visit on 28 November 2022. One inspector spoke with one person, two staff members and the registered manager. They observed the home and checked care, medicines, staff and management records.
The home supported three adults with mild to moderate learning disability needs, although it could support up to four people. Inspectors found people were safe, treated kindly and supported to make choices, build independence, keep relationships and take part in activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the report found people's outcomes were consistently good and that the service was managed in a way that promoted good, person-centred care.
Choice and independence
People were supported to make choices, gain skills and become more independent. The care focused on inclusion and helping people live full lives.
“The outcomes for the people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.” from the report
Kind relationships
Inspectors saw calm, friendly and kind interactions. People appeared relaxed around staff, and staff knew their needs and preferences well.
“We observed staff interacting and speaking with people in a calm, friendly and kind way.” from the report
Personalised support
Care plans included people's preferences, important relationships and communication needs. People were supported to take part in activities and maintain family contact.
“People's care plans detailed information regarding their personal preferences and people who were important to them.” from the report
Safe medicines and staffing
Inspectors found enough staff to meet people's needs and saw systems for safe medicines administration, including checks and monthly audits.
“Records showed medicines were managed safely.” from the report
Management checks
The home used audits, meetings and feedback to monitor care and identify improvements. Staff described the manager as approachable and supportive.
“There were effective processes in place to monitor the quality of the service and to make improvements if required.” from the report
Risk assessments needed updating
needs fixingSome positive behaviour risk assessments and plans were out of date. Inspectors found no harm or impact, and the registered manager agreed to revise them immediately.
“Positive behaviour risk assessments and plans needed updating.” from the report
Staff supervision
needs fixingThe frequency of formal staff supervision did not meet the provider's own policy. The home recognised this and showed new dates for regular individual supervision.
“The registered manager acknowledged the frequency of these formal meetings did not meet the provider's own policy for staff supervision.” from the report
- 01Have all positive behaviour risk assessments and plans now been updated?
- 02How often will staff receive individual supervision, and how will the home check this meets its policy?
- 03How are people involved in reviewing their care plans and risk assessments?
- 04How does the home check that medicines, including 'as required' medicines, continue to be administered safely?
- 05What activities and opportunities are available to help my relative build independence and maintain family relationships?
This was an unannounced inspection covering all five CQC questions, including infection prevention and control, and it looked at both the premises and the care provided. This explanation was written from the published report of 17 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Oval Residential Home - 170 Oval Road was rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was an unannounced inspection by one inspector on 4 September 2019. The inspector spoke with managers and staff, observed care, checked the building, and reviewed care plans, medicines, recruitment and quality records. Feedback was also sought from relatives and health and social care professionals.
The home supported three people with mild to moderate learning disabilities. Inspectors found people felt safe, received their medicines as prescribed, and were supported by staff who knew them well. The home was clean and well maintained, and people were supported to make choices, develop independence and take part in activities in the community.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection had also rated the service Good in 2017, so there was no change in the overall rating.
Safe medicines
Inspectors found that medicines were stored securely, given by trained staff and recorded accurately. The records checked had no errors.
“We reviewed medicine administration record (MAR) charts, which were complete with no errors.” from the report
Kind and respectful care
People and relatives described staff as caring. Inspectors saw staff treating people with dignity and respecting their privacy.
“We observed kind and friendly interactions between staff and people.” from the report
Building independence
People were supported to make everyday choices, gain skills and do things for themselves, including travelling independently.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Good management
Staff said managers were supportive and open. Quality checks and feedback were used to make improvements.
“Quality assurance systems helped to ensure areas for improvement were identified and action taken to continuously improve the quality of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01What training has each staff member completed, and which training was booked at the time of the inspection?
- 02How will you assess and update my relative's support plan when their health, communication or support needs change?
- 03How would you support my relative to build independence and take part in activities they choose?
- 04How do you check that medicines, including as-required medicines, are given safely and recorded correctly?
- 05How do you use feedback from people, relatives and staff to make changes to the home?
This was an unannounced inspection covering all five CQC questions, the premises and the care provided; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 8 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 170 Oval Road
4 rated inspections over 8 years: the service has held its Good rating throughout.
- January 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 3 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.