What the CQC found at Summit Road

Risk assessments were current and gave staff clear instructions about specific risks, including pressure ulcers and distressed behaviour.

“We saw a wide range of comprehensive and up to date risk assessments in people's care files such as those relating to nutrition, falls and moving and handling.” from the report

Staff had relevant training, medicines records were accurate and guidance covered medicines given when needed.

“Medicines were well managed. Care staff had received relevant training to safely administer medicines and completed medicine administration records we reviewed accurately.” from the report

Care records included people's preferences, communication methods, changing needs and ways to promote independence.

“Details in care records about how people wished to be supported were personalised and provided clear information to enable staff to provide appropriate and effective support.” from the report

Staff built caring relationships and supported people's privacy, dignity and independence.

“Staff developed caring relationships with people using the service.” from the report

Four staff members did not have up-to-date epilepsy awareness training. Inspectors recommended that the provider seek guidance on keeping staff training current.

“The provider kept a training schedule which demonstrated that four staff member's epilepsy awareness training was not up to date.” from the report

Individual plans explaining how to support people in a fire were not up to date.

“However, individual plans about how to support people in the case of fire were not up to date.” from the report

The home's quality monitoring and audit systems did not identify the overdue training.

“The areas of concern we found during the inspection about training were not highlighted and addressed by the provider's audit system and we have made recommendations about this.” from the report