CQC report explained · a residential care home
What the CQC found at Neave Crescent
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2018
Outlook Care - Neave Crescent rated Good; inspectors found safe, caring and personalised support, with one record-keeping issue to improve.
This was an unannounced comprehensive inspection on 29 January 2018. One inspector observed care, spoke with people, staff, relatives and other professionals, and checked care plans, medicines, staffing and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, suitable risk assessments and a clean, safe environment.
People were supported with choice, independence, communication, food, health appointments and activities. Staff treated people with patience, dignity and respect. The home had also acted on a recommendation from the previous inspection by improving communication guidance in care plans.
Inspectors found one shortfall: monthly weight records were not always kept in one person's care plan. This was raised with the manager, who said it would be corrected. The overall rating remained Good, as it had been at the previous inspection in October 2015.
Communication support
Care plans explained how each person communicated, including gestures, sounds and other signals. Staff could describe how they understood people's wishes.
“People's care plans now contained details for staff on how best to communicate with each person in order for them to understand their 'needs and wishes.'” from the report
Safe staffing and medicines
The home had enough staff to support people safely. Medicines were given by trained staff and records were up to date.
“Staff rotas showed that staffing levels were sufficient to meet people's needs and to support them safely.” from the report
Patient and respectful care
Inspectors saw staff provide care gently and patiently. People's privacy, dignity and independence were respected.
“We saw that staff supported people in a gentle and patient manner.” from the report
Personalised activities
People had activities based on their interests and preferences. Care plans were reviewed each month and updated when needed.
“A weekly activity plan was on display and included daily activities for each person, such as knitting, sensory relaxation, watering the garden and puzzles.” from the report
Regular quality checks
The management team checked areas such as medicines, safety, risks and incidents through regular audits.
“Monthly and quarterly audits were carried out to check all areas of the service, such as medicines, health and safety, risk assessments and actions taken following any incidents.” from the report
Weight records
needs fixingMonthly records of one person's weight were not always kept in their care plan. The manager said the separate records would be entered into the person's file.
“However, we found that monthly records of the person's weight were not always kept in their care plan.” from the report
Communication after an incident
minorAfter one incident, both relatives were not contacted, which caused confusion. The manager said the service had learned from this and would not assume relatives would pass information on.
“following one incident, they did not contact both relatives of a person which led to miscommunication and misunderstandings.” from the report
- 01How will you make sure weight records are entered into the correct care plan every month?
- 02How do you record and regularly update the ways each person communicates their needs and wishes?
- 03What checks are made to ensure medicines are recorded correctly at every shift handover?
- 04What is the current position on the repair work to the roof and bathroom mentioned in the report?
- 05After an accident or incident, how do you make sure every relevant relative receives the information?
This was an unannounced comprehensive inspection covering all five questions, with observations, interviews and checks of care, staffing, medicines and management records. This explanation was written from the published report of 24 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Neave Crescent
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 3 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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