CQC report explained · a residential care home
What the CQC found at Ouse View Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, visiting, admissions and outbreak management. The provider said it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed as a separate question in this targeted inspection, although inspectors noted that the registered manager understood the pandemic's impact on people using the service.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control and visiting arrangements during the COVID-19 pandemic.
This was a targeted inspection. Inspectors looked mainly at infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures. The inspection was announced.
Inspectors found the home was clean, tidy and well maintained. Visitors had to show their vaccination status and have a negative lateral flow test before entering. Staff could help visitors complete tests.
Inspectors were assured that the home used personal protective equipment safely, supported testing, managed admissions and outbreaks, and followed shielding and social distancing rules. Relatives said they had been kept informed about visiting.
The home was inspected but not rated. This was not a full inspection of all five areas of care, so the report does not give an overall quality rating.
Visitor safety checks
The home checked visitors' vaccination status and required a negative lateral flow test before entry. Staff were available to help visitors complete tests.
“The provider required visitors to have a negative lateral flow test before entry, and staff were available and trained to support visitors to complete LFT tests where needed.” from the report
Clean environment
Inspectors found the home clean, tidy and well maintained, with clear infection control signs and guidance.
“The service was very clean, tidy, and well maintained.” from the report
Infection control
Inspectors were assured that the home was using PPE safely, supporting testing and managing infection risks, including possible outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Communication about visiting
Relatives said they had been well informed about the home's visiting procedures.
“Relatives told us they had been well informed about visiting procedures at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01What staffing pressures are you experiencing now, and how are they affecting care?
- 02What are the current visiting procedures and testing requirements?
- 03How do you make sure PPE, testing and infection control procedures are followed every day?
- 04How would you manage an infection outbreak or a new admission safely?
- 05When was the home last given a full inspection and ratings for all five areas of care?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 4 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2021
Ouse View Care Home is rated Good; inspectors found safe, kind and personalised care, with some records and staffing checks needing improvement.
This was the first inspection since the home was registered. Inspectors visited on 2 and 9 November 2021. The first visit was unannounced and the second was announced. They spoke with people using the service, relatives, staff and health professionals, and checked care, medicines, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, risks were assessed, medicines were managed and the environment was clean and safe. Staff were described as kind, respectful and supportive of people's choices, dignity and independence.
The home had enough staff during the inspection, but inspectors recommended better routine checks of staffing levels. They also recommended keeping clearer evidence of new staff inductions. Some medicine records needed more complete information, and the provider acted on this during the inspection.
Kind and respectful care
People and relatives said staff were friendly, caring and respectful. Inspectors saw staff listening to people and showing concern for their wellbeing.
“People were supported by kind and caring staff.” from the report
Safety and safeguarding
Staff understood how to recognise and report abuse. Risks were assessed, care plans gave staff guidance, and the environment and equipment were checked.
“People were protected from the risk of abuse or neglect; staff were trained to recognise and respond to any safeguarding concerns.” from the report
Choice and independence
People were involved in decisions about their care and daily routines. Staff supported personal preferences, dignity and independence.
“People had choice and control over their daily routines and had been supported to be involved in decisions about their care.” from the report
Activities and relationships
The home offered regular activities and had arrangements for safe visiting, helping people maintain relationships and avoid social isolation.
“People had the opportunity to take part in a range of regular and meaningful activities.” from the report
Calm environment
Inspectors found the purpose-built home clean, accessible and comfortable, with communal, quiet and outdoor spaces.
“The service was purpose built and provided an accessible, spacious and homely environment.” from the report
Routine staffing checks
needs fixingStaffing levels were safe during the inspection, but the provider was not using its dependency tool to monitor staffing needs. Inspectors recommended reviewing how staffing levels are checked routinely.
“We recommend the provider reviews how they routinely monitor and make sure staffing levels are safe.” from the report
Induction evidence
needs fixingNew staff said they completed induction training and shadowed experienced workers, but detailed records were not available to prove this. Inspectors recommended improving the evidence kept.
“However, detailed records were not available to evidence this process.” from the report
Medicine records
minorInspectors asked the manager to improve checks on medicine opening dates and records for some medicines and pain patches. The provider acted to address this.
“We spoke with the registered manager about continuing to check the date medicine were opened had been recroded, and to check records relating to when required medicines and pain patches contained all the information needed.” from the report
- 01How do you now use the dependency tool to check that staffing levels are safe on every shift?
- 02How do you make sure there are enough staff to evacuate everyone safely at night?
- 03What records do you now keep to show that new staff have completed induction and probation?
- 04How do you check that medicine opening dates, as-needed medicines and pain patch records are complete?
- 05What activities and visiting arrangements are currently available for residents to maintain relationships?
This was the first planned inspection of the newly registered home and covered all five CQC questions, including infection prevention and control. This explanation was written from the published report of 9 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ouse View Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2021GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2020
Registered with the Care Quality Commission on 20 August 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of York
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 32 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
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