CQC report explained · a residential care home
What the CQC found at OSJCT Spencer Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infection, using PPE safely, testing people and staff, and managing admissions and possible outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
OSJCT Spencer Court was inspected but not rated; inspectors found good infection prevention and control arrangements.
This was an announced inspection on 11 February 2021. It was part of a national review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found good practice. The home had safe visiting arrangements, testing and isolation for new admissions, trained staff, effective PPE use, extra cleaning and regular checks.
The home was carrying out regular testing and had a plan for managing an outbreak. Relatives could keep in touch through technology and adapted visiting arrangements, although visits were not taking place because of restrictions.
The service was inspected but not rated. This report does not give an overall quality rating or ratings for most areas of care.
Safe visiting arrangements
The home created a visiting area to support face-to-face contact with relatives. It also used technology to help people stay in touch.
“A visiting area had been created to allow safe face to face for people and their relatives.” from the report
Admissions and testing
New residents needed a negative test and a 14-day isolation period. Regular testing was also carried out for residents and staff.
“New admissions to the home required a negative test and 14 day isolation period.” from the report
PPE and staff training
Staff had infection control training and followed procedures for putting on and removing PPE. The home had enough PPE from a vetted supplier.
“Staff had infection control training and understood the correct donning and doffing procedure.” from the report
Cleaning and outbreak planning
Extra cleaning covered frequently touched surfaces. The home also had a detailed plan for dealing with a possible outbreak.
“There was a comprehensive contingency plan of what to do in case of an outbreak.” from the report
Inspectors raised no specific concerns in this report.
- 01How have visiting arrangements changed since the inspection, and can relatives currently visit face to face?
- 02Do new residents still need a negative test and a period of isolation before mixing with others?
- 03How often are residents and staff tested, and what happens if someone tests positive?
- 04What infection control training do staff receive, including how to put on and remove PPE?
- 05How would the home manage an outbreak, and how would relatives be kept informed?
This was a focused thematic review of infection prevention and control; the service was inspected but not rated and the report does not assess the other areas of care. This explanation was written from the published report of 18 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
OSJCT Spencer Court was rated Good overall; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced inspection on 30 November 2017. Two inspectors and an Expert by Experience spoke with people living in the home, relatives, staff and managers. They reviewed care plans, staff files, medicines records and other records, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable training, support from health professionals and care that respected people's choices, dignity and communication needs.
The home had been rated Good at its previous inspection and remained Good overall. Inspectors found positive leadership, personalised activities, systems for handling complaints and checks aimed at improving the service.
Enough staff
Inspectors found that staffing levels met people's needs and that staff had time to spend with people. Requests for support were responded to promptly.
“There were sufficient staff to meet people's needs and staff had time to spend with people.” from the report
Kind and respectful care
Staff were observed treating people with dignity, respect and compassion. People were involved in their care and supported to do what they could for themselves.
“Throughout the inspection we observed staff treating people with dignity, respect and compassion.” from the report
Personalised support
Care plans included people's histories, likes, dislikes, interests and preferences. Staff adapted support to individual routines and communication needs.
“Care records contained details of people's personal histories, likes, dislikes and preferences and included people's preferred names, interests, hobbies and religious needs.” from the report
Activities and emotional support
People could take part in activities such as music, arts and crafts, games and trips out. Staff also gave reassurance and emotional support when people were anxious.
“People were offered a range of activities they could engage in.” from the report
Open leadership
The manager and staff were open with inspectors. Audits, meetings and action plans were used to monitor the service and identify improvements.
“The service had a positive culture that was open and honest.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are usually on duty for each shift, and how would this meet my relative's particular needs?
- 02How are care plans reviewed when a person's health or preferences change?
- 03What activities and trips are currently available for someone with my relative's interests and abilities?
- 04How do you provide care information in large print, pictures or other formats if someone has difficulty reading standard documents?
- 05What improvements were made to the garden following the plans discussed with residents?
This was an unannounced inspection covering all five CQC areas, and the previous overall rating was also Good. This explanation was written from the published report of 3 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of OSJCT Spencer Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- October 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.