CQC report explained · a residential care home
What the CQC found at OSJCT Ridgeway House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Requires improvement
- Inspectors were assured that the home was managing infection risks, including visitor screening, protective equipment, testing, cleaning and vaccination checks. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection-control and visiting arrangements during a targeted COVID-19 inspection.
Inspectors visited the home on 4 February 2022. The visit was announced and focused on infection prevention, visiting arrangements and the effect of COVID-19 staffing pressures.
They found that visitors were screened and given personal protective equipment. Staff had infection-control training, used protective equipment effectively and had their knowledge checked. The home was clean and COVID-19 testing was taking place.
The home had named essential care givers for residents. It had also kept relatives updated through video meetings and a newsletter. The service was inspected but not rated, so this report does not give a quality rating.
Named essential care givers
Each resident had a named essential care giver to support visiting during the pandemic.
“Each person living at the service had a named essential care giver.” from the report
Infection-control practice
Staff had training in infection prevention and protective equipment. Inspectors saw staff using it effectively, and their knowledge was regularly checked.
“PPE was available to staff throughout the service and staff were seen using it effectively.” from the report
Clean environment
The home had added cleaning measures and inspectors found all areas clean.
“Additional cleaning measures had been introduced in the home. All areas of the home were clean.” from the report
Keeping relatives informed
The home used regular video meetings and a newsletter to update relatives and answer their questions.
“During the early stages of the pandemic, the registered manager held weekly video meetings with relatives to keep them updated” from the report
Inspectors raised no specific concerns in this report.
- 01How are COVID-19-related staffing pressures affecting staffing levels now?
- 02How does the home arrange essential care givers and visits at present?
- 03How are visitors screened and supported with protective equipment now?
- 04How often are staff trained and checked on infection prevention and the safe use of protective equipment?
- 05How are COVID-19 testing and vaccination checks managed for staff and visiting professionals?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 17 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
OSJCT Ridgeway House was rated Good overall, but inspectors found that safety records were not always reliable.
This was an unannounced inspection on 26 and 27 February 2019. Inspectors spoke with people living in the home, visitors, staff and health professionals. They also checked care records, medicines, recruitment, training and management records.
The home was rated Good overall. Effective, Caring, Responsive and Well-led were all rated Good. People described kind and respectful care, and inspectors found that staff understood people's needs, supported their choices and worked well with health professionals.
Safe was rated Requires Improvement. Some risk assessments and care plans were out of date or contradicted each other. The manager had started correcting these records, but inspectors said the gaps could make it harder for new staff to know how to keep people safe.
Kind and respectful care
People and visitors were positive about the staff. Inspectors saw staff treating people with dignity and supporting their privacy.
“People received caring and compassionate support from kind and committed staff.” from the report
Good staff support
Staff received induction, training, supervision and support. The manager kept records of training and supervision.
“Staff told us they received regular training to give them the skills to meet people's needs.” from the report
Strong management checks
The provider checked care records, medicines, staff files and staff practice. The results were used to plan improvements.
“The provider had effective quality assurance systems in place.” from the report
Conflicting safety records
seriousSome risk assessments and care plans were out of date or contradicted each other. This included information about falls, using stairs and emergency evacuation, creating a risk that new staff might not have clear instructions.
“The plans had not always been kept up to date as people's needs had changed and some plans contained conflicting information.” from the report
People entering bedrooms
needs fixingTwo people said they felt uneasy when others entered their bedrooms without being invited. The manager was working on extra support for people where needed.
“We received comments from two people that they felt uneasy when other people entered their bedroom uninvited.” from the report
- 01Have all risk assessments and care plans now been checked and corrected where they contained conflicting information?
- 02How do you make sure records are updated quickly when a person's needs change?
- 03What support is now in place for people who feel uneasy when others enter their bedrooms?
- 04How do you check that new staff understand each person's current safety needs?
- 05How are people and relatives involved in reviewing care plans and reporting concerns?
This was an unannounced planned inspection covering all five CQC questions and the overall quality and safety of the home. This explanation was written from the published report of 22 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of OSJCT Ridgeway House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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