CQC report explained · a residential care home
What the CQC found at OSJCT Old Station House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Requires improvement
- Inspectors were assured about infection prevention, use of protective equipment, testing, safe admissions and outbreak management. Staffing pressures linked to COVID-19 were also considered.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- The inspection looked at visiting arrangements, but no rating was given for this question.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, February 2022
OSJCT Old Station House: inspected but not rated; inspectors found strong infection controls, safe visiting arrangements and measures to manage staffing pressures.
This was an unannounced, targeted inspection on 4 February 2022. It focused on infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures.
Inspectors found that the home was clean and had detailed cleaning schedules. Staff used protective equipment correctly, infection control training was in place, and testing and safe admission checks were being carried out.
The home had arrangements for visits, including an inside visiting pod and essential care giver visits. Inspectors were assured that infection outbreaks were managed with advice from the relevant health protection team.
The service was inspected but not rated. This means the visit did not give the home an overall rating or a full rating for the five care questions.
Clean home
The home had a detailed cleaning programme, including extra cleaning of frequently touched surfaces. Audits were used to check and improve safety.
“The home was clean, and a rigorous cleaning schedule was in place and followed by a dedicated cleaning team and staff.” from the report
Trained staff
Staff had infection control training and were observed using protective equipment safely.
“Staff had infection control training and understood the correct donning and doffing procedure.” from the report
Safe admissions
The home screened people before they moved in and required a confirmed negative COVID-19 test before new admissions.
“The provider had systems in place to ensure safe admissions, including only allowing new admissions after a confirmed negative result of the COVID-19 test.” from the report
Family visiting
The home provided different ways for relatives to visit, including an inside visiting pod and essential care giver arrangements.
“Several visiting adjustments had been introduced which included an inside visiting pod which had been created to safely facilitate relatives' visits on a pre-booking basis.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you manage visiting if there were another infection outbreak?
- 02How do you decide who can be an essential care giver, and how would this affect visits?
- 03What staffing pressures are you experiencing now, and how do you make sure they do not affect residents' care?
- 04How often are staff trained and checked on putting on and removing protective equipment?
- 05What checks would be completed before my relative moved into the home?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not provide a full service rating. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
OSJCT Old Station House was rated Good overall, but inspectors found staffing and cleanliness needed improvement under Safe.
This was an unannounced inspection on 24 October 2019. Inspectors spoke with people living in the home, relatives, staff and a visiting health professional. They also observed care and checked care plans, medicine records, staff recruitment files and management records.
People generally felt safe and were treated with kindness and respect. Inspectors found good support with people's choices, health needs, food, activities, relationships and end of life care. Staff knew people well and helped them remain as independent as possible.
Safe was rated Requires Improvement. People, relatives and staff said there were not always enough staff, especially at some times. Some areas were not consistently clean. The other four areas were rated Good. The overall rating stayed Good, but Responsive fell from Outstanding at the previous inspection to Good.
Kind and respectful care
People said staff were kind and respectful. Inspectors saw staff treating people as individuals and supporting their privacy and independence.
“People were supported by staff who were kind and caring.” from the report
Personalised support
Care plans included people's needs, choices, communication requirements and interests. Staff knew people well and supported them to make choices.
“People's needs were assessed prior to them moving into the service.” from the report
Activities and relationships
The home offered activities, trips, community links and volunteer support. People were also supported to keep in touch with family and friends.
“There was a range of activities on offer to ensure people did not become social isolated.” from the report
Management and improvement systems
The home had regular audits, staff meetings and an improvement plan. The management team recognised the staffing and cleaning problems and described actions to address them.
“There was a service improvement plan in place.” from the report
Medicines management
Medicines were stored, given and disposed of safely. Inspectors also found that the home had improved its medicine recording since the previous inspection.
“The provider had made improvements.” from the report
Staffing levels
seriousPeople, relatives and some staff said there were not always enough staff, and staff could be rushed. The report says this created an increased risk that people could be harmed, although inspectors saw enough staff on the day.
“There are very scanty staff levels at times and they are often rushed off their feet” from the report
Cleanliness
seriousSome carpets were stained and some bins were not emptied daily. The home said it would improve housekeeping staffing, cleaning checks and flooring where needed.
“However, on the day of the inspection, we observed some areas that were not clean.” from the report
Less activity at weekends
minorA relative said there were no activities at weekends, and the activities lead acknowledged that weekends were less active. This may matter if regular weekend engagement is important to the person.
“The activities lead did acknowledge that the weekends were not as active in respect of activities.” from the report
- 01What are the current staffing levels on weekdays, nights and weekends, and how do you cover sickness and holidays?
- 02What changes have been made to housekeeping staffing, cleaning checks, stained carpets and flooring since the inspection?
- 03What activities are now available at weekends, and how do you support people who do not want to join group activities?
- 04How do you check that call bells are answered promptly when staffing levels are lower?
- 05What evidence can you show that the improvement plan has been completed?
This was an unannounced inspection covering all five CQC questions, including both the care provided and the home environment. This explanation was written from the published report of 19 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of OSJCT Old Station House
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.