CQC report explained · a residential care home
What the CQC found at OSJCT Gregory House
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, March 2021
OSJCT Gregory House was inspected but not rated; inspectors were assured about infection prevention after a serious COVID-19 outbreak.
This was a targeted inspection on 3 March 2021. It looked only at infection prevention and control during the COVID-19 pandemic. The visit was announced in advance.
The home had recently experienced a serious COVID-19 outbreak. Many staff tested positive and a number of residents died. Inspectors found that people who tested positive were isolated safely, staff followed guidance, and extra staff support was provided.
Inspectors were assured about testing, personal protective equipment, cleaning, admissions, social distancing and visitor safety. The home had enough protective equipment and cleaning supplies, and staff received infection control training.
The service was inspected but not rated. This means the report does not give a standard overall rating or ratings for the other four areas of care.
Infection control
Inspectors found that the home had suitable arrangements for isolation, testing, protective equipment, cleaning and managing outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Staff support
Extra staff were brought in during the outbreak so people could continue to receive safe care. Staff were also offered bereavement counselling.
“The registered manager and her team were supported by the provider and staff from other services were brought in to ensure people were provided with safe care.” from the report
Supplies and training
The home had enough protective equipment, hand sanitiser and cleaning materials. Staff received training and checks on using protective equipment safely.
“The service had sufficient stocks of PPE and were supported by the provider to maintain these stocks.” from the report
Serious recent outbreak
seriousThe outbreak had a very serious effect on the home. Many staff tested positive and a number of residents died, although inspectors found the infection control arrangements were safe at the inspection.
“A recent outbreak of COVID- 19 at the service has had a devastating effect on the home.” from the report
- 01What are the current visiting arrangements, and is the specially adapted visiting room now being used?
- 02How will you keep our family updated if there is another infection outbreak or a change to visiting rules?
- 03How often are residents and staff tested, and what happens if someone tests positive or develops symptoms?
- 04What support is available for residents and staff who were affected by the recent outbreak and deaths?
- 05How do you check that staff are using personal protective equipment correctly?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 23 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
OSJCT Gregory House is rated Outstanding; inspectors found exceptionally caring, responsive and well-led care, with safe and effective care rated Good.
This was an unannounced inspection on 1 September 2017. The inspector spoke with people living at the home, relatives and staff. They reviewed care plans, staff records, medicines, training, audits, complaints and other records. They also observed care.
Inspectors found enough staff, safe medicines systems, suitable recruitment checks and clear risk assessments. Staff had the training and support needed to care for people. People were treated with kindness and respect, and were involved in decisions about their care.
The home provided highly personalised care and a wide range of activities. Inspectors found strong leadership, open communication and robust checks on quality and safety. The overall rating improved from Good at the December 2014 inspection to Outstanding.
Enough staff and safe medicines
Inspectors found enough staff to meet people's needs. Medicines were administered correctly and records were fully completed.
“There was enough staff to keep people safe and to meet their needs.” from the report
Personalised care
Staff knew people's preferences and previous lives. Care plans included personal information and supported people to make choices.
“People were supported by a staff team who knew their preferences” from the report
Meaningful activities
Activities were varied and tailored to individual needs. People were also supported to take part in trips and community activities.
“People had access to a wide range of meaningful activities which were tailored to individual needs.” from the report
Strong leadership
Inspectors found an open culture focused on improving people's care. Quality checks were regular and were used to make improvements.
“There was a positive, inclusive and open culture which centred on improving the service it provided for people.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and record my relative's personal history, preferences, routines and cultural or religious needs?
- 02How do you make sure there are enough staff on each shift, including at night?
- 03How will you support my relative to take part in activities that match their interests and abilities?
- 04How do you check that medicines are given on time and recorded correctly?
- 05How are relatives involved in reviewing care plans and raising concerns or suggestions?
This was an unannounced inspection of the overall service and covered all five CQC questions. This explanation was written from the published report of 16 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of OSJCT Gregory House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2017Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.