CQC report explained · a residential care home
What the CQC found at OSJCT Ermine House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and personalised care, with only a minor issue about sharing actions from resident meetings.
This was an unannounced comprehensive inspection. The inspector visited on 19 March 2018 and returned on 5 April 2018 to give feedback. They spoke with people living in the home, relatives and staff, observed care, and checked care plans, medicines records, recruitment files, training records, complaints information and quality audits.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines practice, clean surroundings, suitable care planning and access to health services.
People were described as being treated with kindness, dignity and respect. They had choices about their care, food and activities. The home had systems for listening to feedback, checking quality and learning when things went wrong.
The rating was unchanged from the previous inspection. The report says there was no evidence of serious risks or concerns.
Safe medicines
Medicines were ordered, stored, given and disposed of safely. Inspectors checked records for seven people and found no gaps.
“We looked at medicine administration records (MAR) for seven people and found that medicines had been given consistently and there were no gaps in the MAR charts.” from the report
Kind and respectful care
Staff supported people patiently and respectfully. People were helped to remain independent and their privacy was protected.
“People were looked after by kind, caring and compassionate staff.” from the report
Personalised support
Care plans focused on people's individual needs, independence and wellbeing. People and relatives were involved in planning care.
“Care was person centred and people and their relatives were involved in planning their care.” from the report
Activities and choice
People could choose from a range of activities, including music, exercise, games and trips. Activities were adapted to individual needs.
“People told us that they were supported to take part in a range of activities that were in response to their needs.” from the report
Quality checks
The home used regular audits and action plans to check care and identify improvements. Staff were told about actions through meetings and handovers.
“A programme of regular audit was in place that covered key areas such as health and safety, medicines and infection control.” from the report
Feedback after meetings
minorOne person suggested that residents should be told more clearly what happened after they raised issues at meetings. The registered manager accepted this and said people would receive feedback in future.
“one person we spoke with suggested that perhaps an action plan could be shared after each meeting” from the report
- 01How do you now share actions and progress after residents' meetings?
- 02How do you make sure there are enough staff with the right skills for people's changing needs?
- 03How are medicines, including as-required medicines, checked and recorded?
- 04How are each person's preferred activities and daily choices recorded and reviewed?
- 05How are people's end-of-life wishes kept up to date and shared with health professionals?
This was an unannounced comprehensive inspection covering all five CQC questions, with a later visit to give feedback. This explanation was written from the published report of 13 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of OSJCT Ermine House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.