CQC report explained · a nursing home
What the CQC found at OSJCT Beckside
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable systems for safeguarding, risk management, staffing, medicines and infection prevention. Accidents and incidents were recorded and used to reduce the risk of them happening again.
- Effective?
- Good
- People's needs were assessed and care plans reflected their choices. Staff had relevant training, and the home worked with health professionals to support people's health and end of life needs.
- Caring?
- Good
- People and relatives described staff as kind, friendly and compassionate. Inspectors found that people were treated with dignity and supported to express their views and maintain independence.
- Responsive?
- Good
- Care plans were personalised and reviewed when people's needs changed. People were supported with communication, activities, relationships, complaints and end of life care.
- Well-led?
- Good
- Inspectors found an open, person-centred culture and effective quality checks. The registered manager worked with families, staff and health professionals and acted on identified issues.
What inspectors found, September 2021
Rated Good; inspectors found safe, kind and personalised care, with effective management and infection controls.
This was an unannounced inspection on 3 August 2021. Inspectors and an Expert by Experience spoke with people living in the home, relatives, staff and health professionals. They reviewed care, medicines, staffing, recruitment and management records.
The home was supporting 56 people, including people receiving residential and nursing care. Inspectors found people were safe, received medicines as prescribed, and had suitable support with health, nutrition and personal risks. Infection prevention arrangements, including visiting procedures and the use of protective equipment, were also found to be effective.
Inspectors found kind and respectful care. People were involved in their care, supported to maintain relationships and take part in activities, and given personalised care plans. End of life care was described as dignified and compassionate.
All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall Good rating means inspectors found the service met the relevant standards at this inspection. The previous rating was also Good.
Safe medicines support
People received medicines as prescribed and in their preferred way. Staff were trained and their competence was checked.
“People received their medicines in their preferred and prescribed way, by trained and competent staff.” from the report
Personalised care
Care plans recorded people's routines, wishes and preferences. Staff used this information to support individual interests and changing needs.
“People's personalised care plans gave an individual account of the person in a document known as 'all about me'.” from the report
Kind and respectful care
People and relatives spoke positively about staff's kindness and compassion. Inspectors found support for dignity, independence and personal interests.
“Relatives spoke highly about the registered manager and staff being caring, kind and compassionate towards them.” from the report
Activities and relationships
People could take part in activities and maintain important relationships. The home also used visiting procedures during COVID-19 to support contact with loved ones.
“Management and staff supported people to develop and maintain relationships that mattered to them.” from the report
Quality oversight
The home had audits and checks covering important parts of the service. Inspectors saw that actions were completed or had plans in place.
“There were a wide range of effective audits in place to monitor the quality of the service people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan if their needs or health change?
- 02How many staff are on duty for each shift, and how do you make sure staffing levels meet residents' needs?
- 03How do you support residents with their particular medicines, including medicines taken only when needed?
- 04What activities would be suitable for my relative, and how would you support them to maintain relationships and hobbies?
- 05How do visiting arrangements and infection prevention measures currently work?
This was an unannounced inspection covering all five CQC key questions and infection prevention and control measures; all five ratings remained Good. This explanation was written from the published report of 14 September 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Rated Good; inspectors found safe, kind and personalised care, with minor medicines and reporting issues addressed.
This was an unannounced inspection on 4 and 5 March 2020. One inspector spoke with people living at the home, relatives, staff and health professionals. They also checked care records, medicines records, staff files and quality checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable training, safe medicines management, good infection control and well-maintained surroundings.
People and relatives described staff as caring and respectful. Inspectors found that people had choices about their care, meals and activities, and that staff supported their health, independence, relationships and end of life care.
There were two small areas needing attention. Some as-required medicines protocols did not explain why the medicine might be needed, and two notifications to CQC had been sent late. The home addressed the medicines issue and had measures in place to improve reporting.
Kind and respectful staff
People and relatives spoke positively about staff. Inspectors also saw warm and positive interactions between staff and people.
“People were treated with respect and kindness.” from the report
Personalised care
People had choices about daily care, meals, activities and how they spent their time. Staff knew people's needs and preferences.
“People receive personalised care from staff who were knowledgeable about their needs.” from the report
Good health and nutrition support
The home monitored people's weights and health needs, involved health professionals and responded when needs changed. Meals offered choice and staff encouraged people to eat.
“People's nutritional needs were well managed and people we spoke with told us they enjoyed their meals.” from the report
Strong activities and relationships
Activities were varied and adapted to people's interests. Staff helped people keep links with relatives, their communities and important events.
“Staff worked to ensure the activities at the service were varied and personalised for people.” from the report
Quality monitoring
The home had checks covering care, medicines, falls, weights and the environment. Inspectors found that identified actions were completed promptly.
“There was a comprehensive quality monitoring system in place at the service.” from the report
Some medicines instructions lacked detail
needs fixingOne or two protocols for as-required medicines did not explain why the medicine might be needed. The manager addressed this after inspectors raised it and sent evidence of the changes.
“one or two of these lacked information as to why the medicine might be required.” from the report
Two late CQC notifications
needs fixingTwo notifications had recently been sent late. The manager had identified learning from the events and put measures in place to report future events promptly.
“However, there had been a delay in sending in two notifications recently.” from the report
- 01How do you check that instructions for as-required medicines explain when each medicine should be given?
- 02What changes have you made to make sure all reportable events are notified to CQC promptly?
- 03How will you assess and review my relative's risks, including mobility, falls, skin care and nutrition?
- 04How will my relative's personal choices, interests, relationships and preferred activities be recorded and supported?
- 05How will you involve my relative and our family in reviewing their care plan and responding to changes in their health?
This was an unannounced planned inspection covering all five key questions; the previous overall and question ratings were also Good. This explanation was written from the published report of 9 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of OSJCT Beckside
4 rated inspections over 6 years: the service has held its Good rating throughout.
- September 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.