CQC report explained · a residential care home
What the CQC found at 12 Addington Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, medicines were stored and recorded safely, and staff understood safeguarding responsibilities. There were two staff vacancies, covered by relief and agency staff each week.
- Effective?
- Good
- Care plans reflected people's needs and choices. Staff received training and supervision, and the home worked with health and social care professionals to respond to changing needs.
- Caring?
- Good
- People appeared comfortable with staff and were treated with dignity and respect. Staff supported individual preferences, privacy, independence and communication.
- Responsive?
- Good
- People received personalised support and took part in activities they enjoyed, both at home and in the community. End of life care plans had not been completed, although work on these had started.
- Well-led?
- Good
- The home had regular staff meetings, handovers, audits and quality checks. Inspectors found that the manager responded to concerns and used incidents and feedback to make improvements.
What inspectors found, May 2019
Ordinary Life Project Association - 12 Addington Close is rated Good; inspectors found safe, kind and personalised care, with end of life plans still being developed.
This was an unannounced comprehensive inspection on 20 February 2019. One inspector reviewed care plans, daily notes, activity records, medicines charts, audits and meeting minutes. They spoke with staff and the manager, met the two people living there, and contacted one health professional.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks and medicines were managed safely, staff supported people's health and choices, and care was kind, respectful and personalised.
People were supported with activities, communication, family contact and access to health professionals. The home was clean and accessible. There were two staff vacancies, but these were covered by relief and agency staff.
End of life care plans had not yet been completed. The manager and staff were working with families on how to have these conversations. No one was receiving end of life care at the time.
Safe medicines
Medicines records were complete, and a pharmacist had recently reviewed the medicines systems and people's prescriptions.
“Medicine records were up to date and there were no gaps.” from the report
Personalised activities
Staff adapted activities to people's interests and abilities. They found creative ways for someone who preferred to stay indoors to take part.
“The staff were creative in finding ways of bringing the activities to them.” from the report
Kind and respectful care
Inspectors saw calm, kind interactions. Staff respected people's personal preferences, privacy and independence.
“We heard kind and respectful interactions between staff and people.” from the report
Health support
The home helped people achieve healthier weights and arranged support from health professionals, including regular appointments.
“Both people were assessed by their GP as being much healthier having received this support.” from the report
Clean and accessible home
The home was clean and free from odours. The building and garden were accessible, with signs and features to help people move around and take part in activities.
“All areas of the home were clean throughout and free from odours.” from the report
End of life plans incomplete
needs fixingEnd of life care plans had not been completed when inspectors visited. The manager and staff were working with families to decide how to discuss and record people's wishes.
“End of life care plans had not been completed.” from the report
Staff vacancies
minorThere were two vacancies. The report says these were covered by relief and agency staff, so families may want to ask how the home maintains continuity for residents.
“There were two staff vacancies, being covered by 'relief' and agency staff each week.” from the report
- 01What progress has been made on completing end of life care plans, and how will my relative and family be involved?
- 02How many relief or agency staff currently work at the home, and how are they introduced to my relative's needs and preferences?
- 03How would you support my relative to take part in activities if they preferred to stay indoors or could not attend busy social events?
- 04How would my relative be helped to make day-to-day decisions if they had difficulty communicating or lacked capacity for a particular decision?
- 05How do you involve families in reviews, feedback and decisions about changes in care?
This was an unannounced comprehensive inspection covering the premises and care provided, with all five CQC questions rated. This explanation was written from the published report of 8 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 12 Addington Close
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about two hours of Wiltshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,340 a week. 82 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.