CQC report explained · a residential care home
What the CQC found at Orchard View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2019
Orchard View was rated Outstanding overall; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
Inspectors visited on 19 June 2019 and also spoke with a staff member by telephone on 20 June. They spoke with people living at the home, relatives, staff and a health professional. They reviewed care records, medicines records, risk assessments, recruitment files, complaints and quality checks.
The home supported five younger people, some with mental health, physical or learning disabilities. Inspectors found that people were treated with kindness and respect, and were helped to make choices, build independence and achieve personal goals. This included paid or voluntary work, education, community activities and moving towards supported living.
The home was rated Good for Safe and Effective, and Outstanding for Caring, Responsive and Well-led. The overall Outstanding rating means inspectors found exceptional practice in several areas, alongside good standards for safety and effectiveness.
Kind and respectful care
People said staff treated them with exceptional kindness and compassion. Inspectors observed warm and caring relationships.
“They all said they were treated with extreme kindness and compassion.” from the report
Independence and choice
People were supported to make decisions, take positive risks and develop everyday skills. Some gained paid or voluntary work, and one person was preparing to move into supported living.
“There was a strong emphasis on supporting people to be as independent as possible and providing just the right amount of support.” from the report
Personalised support
Assessments and support plans focused on each person's goals, lifestyle, communication needs and preferences. The home used different support approaches to match people's individual needs.
“The provider completed a very comprehensive assessment before people went to live at the service and their transition was tailored completely to their needs.” from the report
Community involvement
People were supported to build community links, take part in activities and give back locally. This included litter picking, voluntary work and meetings with people from another care service.
“The service took a key role in the local community and was actively involved in building further links.” from the report
Strong leadership
The leadership team created an open culture where people and staff helped shape the service. Quality checks, training and improvement work were well established.
“There was an extremely positive and open culture that ensured people were at the centre of everything the service did.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and regularly review the risks involved if my relative wants to do things independently?
- 02How do you support people who want to self-manage some or all of their medicines?
- 03What training and experience would staff have to meet my relative's specific mental health, physical or learning disability needs?
- 04How would you plan my relative's move into the home, and would they have support from an existing resident or buddy?
- 05How would you support my relative if they needed end-of-life care, given that nobody was receiving this care during the inspection?
This was a planned inspection that assessed all five CQC key questions and the overall quality and safety of the care home. This explanation was written from the published report of 8 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2016
Orchard View was rated Good; inspectors found safe, kind and personalised care, with no major shortfalls identified.
This was an unannounced inspection on 20 September 2016. One inspector spoke with three people living in the home, two relatives, four staff members, the manager and other professionals. The inspector also observed care and checked care, staff recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough experienced staff, safe medicines management, suitable risk assessments and appropriate staff checks.
People had detailed care plans and were involved in decisions about their care. Staff supported people with health appointments, food, activities, relationships and developing independence. The home had a manager in place, but the manager's application to become registered was still being assessed.
Safe medicines
Inspectors found that medicines were stored and given safely, with accurate records and staff competency checks.
“People's medicines were managed safely and people were assured that they would receive their medicines when they were supposed to.” from the report
Personalised care
People helped develop their care plans, which included their preferences, interests and personal goals.
“People were involved in developing their care and support plans, they said that they had been able to discuss what was important to them” from the report
Respectful staff
Staff knew people well, offered choices and supported relationships, activities and greater independence.
“Staff treated people as individuals, listened to them and respected their wishes.” from the report
Good oversight
The home used regular checks, staff meetings and action plans to monitor care and make improvements.
“There were quality assurance systems in place to monitor area's such as care plans, the environment and health and safety.” from the report
Manager registration pending
minorThere was no registered manager at the time of the inspection. An application had been submitted and was still being assessed.
“There was not a registered manager in post, however an application had been received by the Care Quality Commission (CQC)” from the report
- 01What was the outcome of the manager's application to become registered with the CQC?
- 02How will you support my relative to develop independence and take part in activities that matter to them?
- 03How are medicines competency checks and records kept up to date?
- 04How often are care plans reviewed, and how will my relative be involved?
- 05How are complaints and feedback recorded, investigated and acted on?
This was an unannounced inspection of the overall quality of the home and all five CQC questions, with care, staff and management records reviewed. This explanation was written from the published report of 21 October 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Orchard View
3 rated inspections over 4 years: the service has improved, from Requires improvement to Outstanding.
- August 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- October 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2015
Registered with the Care Quality Commission on 23 April 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.